Serve as primary communications link between customers,
sales staff and other departments on inquires, order related issues, product information, credits and other issues pertaining to customers' accounts via email, fax or phone.
- Cross referencing of air filters from other manufacturers.
- Process change orders, credits, and product return authorizations.
• Run customer order reports to proactively get orders shipped.
All other duties as assigned by the Customer Service Manager. • Required Experience:
- 1 - 3 years experience in a customer service support center environment preferably in manufacturing with heavy emphasis on sales, distribution, manufacturer and end-user.
- Knowledge of the filtration industry desirable.
- Basic math and typing skills.
- Good working knowledge of Excel and Word.
- Competent telephone skills.
- High School diploma or equivalent.
Responsible for following all company safety procedures. Language Skills:
Ability to read, analyze and interpret general business periodicals. The candidate must have the ability to write reports, business correspondence, as well as effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Computer Skills:
To perform this job successfully, an individual should have knowledge of Microsoft Office Suite, and general business software. Physical Demands:
The physical demands described here are representative of those that must be met by
an employee to successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the
While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; talk or hear and taste or smell. The employee is frequently required to climb or balance. The employee must regularly lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly exposed to moving mechanical parts. The employee is occasionally exposed to outside weather conditions and vibration. The noise level in the work environment is usually moderate.
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Equal Opportunity & Non-Discrimination - Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law , EEO is the Law (supplement) , and Pay Transparency Non-discrimination.
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