Eaton located in Greenwood, SC has an opening
for a Customer Service Representative
The Customer Service
Representative serves as a primary company representative for contact with
customers to coordinate equipment orders, manufacturing and delivery schedules,
technical support and service issues; interface with manufacturing,
engineering, purchasing, and other company personnel to schedule all equipment
order related functions, resolve known customer problems, satisfy customer
needs, and maintain effective positive business relations between the company
and its customers.
- Schedules orders from Order
Entry to Shipment (including engineering, drafting, fabrication and
- Maintain VISTA scheduling
system information in an accurate and credible manner.
- Maintain computer master
schedules within the system, OMS, VISTA.
- Maintain accurate information
relating to monthly sales, backlogs and orders.
- Reports data for monthly
- Establish level loading of
manufacturing by maintaining product line capacity spreadsheets.
- Maintain customer logs (Con Ed
Serial logs and delivery schedules) and distributes to appropriate parties
each month./CAT/ISO monthly performance
- Establish level loading of
- Attends weekly ISO meeting with
ISO employees to review backlog orders
- Monitor company performance,
on-time shipments to customers, re-scheduling orders timely
- Coordinate shipping and
receiving of the products/materials to ultimate customer locations.
- Produces Plant Customs
documents/Special markings for shipping of product.
- Maintain effective working
relationships with assigned company customers.
- Arranges customer witness
tests/inspections/approval meetings with engineering and field sales.
(coordinate conference rooms, café, badge information)
- Works with field sales for ship
short permission and follows these parts until the final part has been
supplied to the customer.
- Communicates all status updates
of drawings and shipment via email, vista or phone conversations.
- Processes Expedites promptly.
- Processes Vista Change notices
for shipment details/others –routes to appropriate SE/COE
- Process claims, credit memos
and manual invoices.
- Work with sales in quoting
order lead times to insure receipt of customer orders.
- Communicate to sales/marketing
current lead times.
- Archive General Order Folders
per Product Line requirements.
- Plan and lead daily production
meetings to ensure effective internal communications relating to company
- Work with drafting to release
drawings on Plant Order Manager when complete.
- Responsible for Customer
- Creates Customer Status Reports
- Performs 5S
duties/rotates auditor position
- All employees are expected to
comply with the environment, health and safety guidelines
- Responsible for making sure all
orders invoice correctly at the close of the month
- Responsible for working with
credit department to remove credit holds
- Responsible for archiving
orders once a year
- Represent CS in meetings/VSM,
- Represent CS in Tier meetings
- Lead CS tier meetings
- Bachelor’s Degree from an
accredited institution is required
- Must be authorized to work in
the United States without Company sponsorship
- Ability to communicate
through verbal and written communications
- Ability to multi task
between different functions throughout the day
- Ability to work across
multiple teams within the organization
- Previous experience managing
product commitments to customer expectations, customer invoicing,
effective inventory control against product order life cycle and measuring
and reporting on time performance
- Previous project management
experience in a manufacturing environment
We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters.
We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.
Region: North America – US/Puerto Rico
Organization: ESSG PDCAD Power Distrib Control Assy Div
Job Level: Individual Contributor
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: Relocation from within hiring country only
Travel: Yes, 10 % of the Time
A little about us:
Eaton is a global technology leader in power management solutions. We make power operate more efficiently, effectively, safely & sustainably.