Customer Service Representative
Greenwood , South Carolina
November 13, 2017

Eaton located in Greenwood, SC has an opening for a Customer Service Representative


The Customer Service Representative serves as a primary company representative for contact with customers to coordinate equipment orders, manufacturing and delivery schedules, technical support and service issues; interface with manufacturing, engineering, purchasing, and other company personnel to schedule all equipment order related functions, resolve known customer problems, satisfy customer needs, and maintain effective positive business relations between the company and its customers. 

Essential Functions:
  • Schedules orders from Order Entry to Shipment (including engineering, drafting, fabrication and manufacturing)
  • Maintain VISTA scheduling system information in an accurate and credible manner.
  • Maintain computer master schedules within the system, OMS, VISTA.
  • Maintain accurate information relating to monthly sales, backlogs and orders.
  • Reports data for monthly forecasting.
  • Establish level loading of manufacturing by maintaining product line capacity spreadsheets. 
  • Maintain customer logs (Con Ed Serial logs and delivery schedules) and distributes to appropriate parties each month./CAT/ISO monthly performance
  • Establish level loading of Engineering, Drafting.
  • Attends weekly ISO meeting with ISO employees to review backlog orders
  • Monitor company performance, on-time shipments to customers, re-scheduling orders timely
  • Coordinate shipping and receiving of the products/materials to ultimate customer locations.
  • Produces Plant Customs documents/Special markings for shipping of product.
  • Maintain effective working relationships with assigned company customers.
  • Arranges customer witness tests/inspections/approval meetings with engineering and field sales. (coordinate conference rooms, café, badge information)
  • Works with field sales for ship short permission and follows these parts until the final part has been supplied to the customer.
  • Communicates all status updates of drawings and shipment via email, vista or phone conversations.
  • Processes Expedites promptly.
  • Processes Vista Change notices for shipment details/others –routes to appropriate SE/COE
  • Process claims, credit memos and manual invoices.
  • Work with sales in quoting order lead times to insure receipt of customer orders.
  • Communicate to sales/marketing current lead times.
  • Archive General Order Folders per Product Line requirements.
  • Plan and lead daily production meetings to ensure effective internal communications relating to company manufacturing schedules.
  • Work with drafting to release drawings on Plant Order Manager when complete.
  • Responsible for Customer Expeditor Visits
  • Creates Customer Status Reports when requested.
  • Performs  5S duties/rotates auditor position
  • All employees are expected to comply with the environment, health and safety guidelines
  • Responsible for making sure all orders invoice correctly at the close of the month
  • Responsible for working with credit department to remove credit holds
  • Responsible for archiving orders once a year
  • Represent CS in meetings/VSM, project meetings
  • Represent CS in Tier meetings
  • Lead CS tier meetings


Basic Qualifications:
  • Bachelor’s Degree from an accredited institution is required
  • Must be authorized to work in the United States without Company sponsorship 
Position Criteria:
  • Ability to communicate through verbal and written communications
  • Ability to multi task between different functions throughout the day
  • Ability to work across multiple teams within the organization

Preferred Qualifications:

  • Previous experience managing product commitments to customer expectations, customer invoicing, effective inventory control against product order life cycle and measuring and reporting on time performance
  • Previous project management experience in a manufacturing environment

We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Sales

Region: North America – US/Puerto Rico
Organization: ESSG PDCAD Power Distrib Control Assy Div

Job Level: Individual Contributor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: Relocation from within hiring country only
Travel: Yes, 10 % of the Time

A little about us:
Eaton is a global technology leader in power management solutions. We make power operate more efficiently, effectively, safely & sustainably.

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