Job Description Branch ID:2211Prepares adjustments for services not properly processed, either systematically, or by forwarding to the appropriate area for follow up and resolution
Pay Rate/Salary: $13.68-13.68 / Hour
The Customer Service Representative handles customer inquiries by telephone and/or email from individual members, groups, and providers in a customer service center. The representative troubleshoots and resolves customer inquiries and ensure that responses are completed timely and according to established service and quality standards.
Essential Job Functions:
Resolves customer inquiries and complaints via written, or telephonic communication in a timely and accurate manner.
Meets all productions, quality, and adherence standards. Attends all required training classes
Elevates issues to next level of supervision, as appropriate
Maintains accurate records, including timekeeping records
Other duties as assigned or requested
Call center hours of operation M-F 8am 6pm
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Job Requirements Excellent customer service skills.
Attention to detail.
General computer skills.
To apply, please send your resume to firstname.lastname@example.org
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