Customer Service Representative
Location:
Wilkes-Barre , Pennsylvania
Posted:
November 19, 2017
Reference:
100768007
Job Description Branch ID:2211

Pay Rate/Salary: $13.68-13.68 / Hour
General Overview:

The Customer Service Representative handles customer inquiries by telephone and/or email from individual members, groups, and providers in a customer service center. The representative troubleshoots and resolves customer inquiries and ensure that responses are completed timely and according to established service and quality standards.

Essential Job Functions:

Resolves customer inquiries and complaints via written, or telephonic communication in a timely and accurate manner.

  • Prepares adjustments for services not properly processed, either systematically, or by forwarding to the appropriate area for follow up and resolution

  • Meets all productions, quality, and adherence standards. Attends all required training classes

  • Elevates issues to next level of supervision, as appropriate

  • Maintains accurate records, including timekeeping records

  • Other duties as assigned or requested


  • Hours:

    Call center hours of operation M-F 8am 6pm

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  • Job Requirements Excellent customer service skills.
    Attention to detail.
    General computer skills.

    To apply, please send your resume to jordan.rupe@staffmark.com

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