Adecco is currently assisting a local client in their search to fill a Customer Service Representative position in Hooksett, NH! This is a long term opportunity for the right person. If you would like to pursue a great opportunity and enjoy working for a fast paced company, then Apply Now if you meet the qualifications listed below! DESCRIPTION: Serve as a resource or Subject Matter Expert (SME) for other team members or internal customers Demonstrate outstanding service to identify the source of the issue and work to resolve customer inquiries and issues in a timely and professional manner, related to benefits, eligibility and claims, financial spending accounts and correspondence Own problem through to resolution on behalf of the customer in real time or through comprehensive and timely follow-up with the member Assist customers in navigating myuhc.com and other UnitedHealth Group websites and encourage and reassure them to become self-sufficient MINIMUM QUALIFICATIONS: 1 year Customer Service Representative (CSR) experience or 1 year experience in an office setting, call center setting or phone support role preferred, but not required An education level of at least a high school diploma or GED OR 10 years of equivalent working experience Demonstrated ability to quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding customer expectations (responding in respectful, timely manners, consistently meeting commitments) Demonstrated ability to listen skillfully, collect relevant information, determine immediate requests and identify the current and future needs of the member Proficient problem solving approach to quickly assess current state and formulate recommendations Proficient in translating healthcare-related jargon and complex processes into simple, step-by-step instructions customers can understand and act upon Flexibility to customize approach to meet all types of member communication styles and personalities PREFERRED QUALIFICATIONS: 3 or more years of combined experience in healthcare administration, customer service, call center, and data entry Experience with Medical Terminology WORKING CONDITIONS: The work is mostly non-confined sitting (employee is free to move about). Work is conducted on the telephone and computer terminal. Visual as well as mental concentration requiring the ability to handle situations under stress is applied. Exposure to risk on the job is limited. The work environment is mostly clean and comfortable, and may include some annoyances such as noise, odors, and drafts. This is a 6+ month assignment with possible extension and permanent opportunities. Adecco provides one of the most comprehensive benefits packages in the industry to contract employees. HOW TO APPLY: Candidates interested in this Opportunity should apply IMMEDIATELY. DO NOT DELAY. Please click on the "Apply Now" button to fill out your application. If you have any questions, you can contact Kristin Kaiser at firstname.lastname@example.org ***Applicants must be currently authorized to work in the United States on a full-time basis*** IMPORTANT INFORMATION: This position is being recruited for by Adecco's Service Delivery Center, not your local Adecco Branch Office. To be considered for this position, you must use the "apply now" button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above, however your resume must be received via the "apply now" button included within to be considered. The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group offers benefits including Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities. Equal Opportunity Employer Minorities/Women/Veterans/Disabled
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