Customer service experience, excel proficiency, basic computer skills.
Under general supervision, provides customer service support to Distributors, Contractors, and Building Owners. Processes orders, answers customer inquiries, and addresses customer concerns/issues within designated timeframes. Works with Senior Customer Service Representatives to establish priorities and resolve open issues.
Bachelors in Business, Communications or equivalent progressive Customer Service experience. 2. Personal commitment to customer service, customer satisfaction, and continuous improvement. 3. Ability to read and understand technical documentation and verbiage. 4. Capable of independent problem solving. 5. Strong verbal/written communication skills 6. Advanced PC skills, i.e. Microsoft Office Suite.
A little about us:
We partner with people to improve skills, teams and lives every day, and we help them achieve more than they ever thought possible.