Adecco Staffing is assisting our client in Milford, OH for a Customer Service Representative.
Monday - Friday, 9-6pm
This position is responsible for establishing rapport with each and every customer and providing them with a high level of knowledgeable support.
¿ Communicate and collaborate with franchisees and customers via phone and email
¿ Coordinate with inspectors and real estate professionals via phone and email
¿ Schedule inspections for inspectors and third-party contractors
¿ Utilize a scripted process to schedule home inspections and upsell other services
¿ Receive phone calls and input orders
¿ Review home inspection reports for accuracy, spelling and grammar
¿ Perform competition analysis and secret shopping
¿ Manage credit card, check and cash payments
¿ Other administrative tasks as needed
Knowledge, Skills, and Abilities Required:
Individual hired will use various computer programs daily while concurrently on the phone with franchises, real estate professionals and customers. An engaging approach and extreme attention to detail is imperative for success in this position.
¿ Strong customer services skills
¿ Strong communication and phone skills
¿ Strong organization skills with attention to detail
¿ Strong time management skills
¿ Working knowledge and experience within Microsoft Outlook, Word and Excel
¿ Team player with a positive attitude
Additional Skills preferred:
¿ Experienced data entry and order processing
¿ Experience with Microsoft Office
A little about us:
We partner with people to improve skills, teams and lives every day, and we help them achieve more than they ever thought possible.