Under general direction, is responsible for maintaining customer satisfaction by establishing and maintaining positive customer relations prior to the delivery of products. Coordinates a wide variety of functions within the company to provide liaison support during pre-delivery times including activities within order processing, customer relations and sales support. Insures accuracy of orders and on time delivery.
Duties and responsibilities include the following; other duties may be required and assigned at any time.
Must build and maintain positive customer relations. Must have the ability to deal with customers with tact in order to maintain a continuing harmonious relationship.
Communicate with customer, using telephone, e-mail, and/or fax. Report discrepancies to sales representative. Notifies Sales Representative if the customer fails to respond.
May research and respond to customer inquiries regarding status of order, investigate and resolve production, shipping and scheduling problems, informs customer of changes in product availability or delivery schedules.
Receives customer purchase order and reviews quote for accuracy to insure original quote meets purchase order requirements.
Enter, update, and revise any changes to customer order into enterprise system, i.e. name, address, contact, etc.
Communicate and coordinate any changes to customer order, such as “Push outs,” “Pull ins,” or order cancellations, with all involved departments.
Sorts and files correspondence.
Must have understanding and knowledge of company procedures and work instructions.
Maintains a safe and organized workstation and follows all company policy, safety and procedures.
Must be able to influence and work with other departments/functions to gather required customer information. Primary focal point for all customer inquiries into factory.
A little about us:
Alcoa is a global leader in lightweight metals technology, engineering and manufacturing, innovating multi-material solutions that advance our world.