Adecco is seeking a Customer Care Professional to work on a contract opportunity for one of the nation's leading financial institutions. This position is located in Tempe, AZ. Job Summary: As a Customer Care Professional, you will have direct phone interaction with customers to answer and resolve servicing questions and complaints about payments, loan documents and terms, taxes and insurance. You will work in an environment requiring you to listen, review multiple computer systems, type and talk to resolve complex customer issues. You will be responsible for offering other Chase products or services to meet the customer's needs. Customer Care Professionals must maintain high customer satisfaction and quality scores while meeting efficiency goals and strict schedule and attendance guidelines. You will be responsible for understanding the firm's mortgage servicing policies as well as legal compliance regulations. Qualifications Minimum one year previous customer service experience preferred; strong customer focus is preferred with the ability to answer inquiries, provide information, consult with customers and manage difficult customer interactions Excellent communication, analytical and problem solving skills Strong PC skills with the ability to multi-task while on the phone Ability to work well on a team and focus on results; ability to be adaptable and flexible High school diploma or equivalent required Pay rate: $10.95/hr Schedule: Monday-Friday. Must be available for 1st or 2nd shift How to Apply: If you are interested in this opportunity or other opportunities available through Adecco, please apply online. The Adecco Group is a Fortune Global 500 company and the global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco offers benefits including Holiday, 401(k), Insurance Benefit Plans and Anniversary Bonus opportunities. Adecco is an Equal Opportunity Employer. Important information: This position is being recruited for by Adecco's National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the "apply now" button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position, however your resume must be received via the "apply now" button included within to be considered.
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