Call Center Customer Service Representative - Mercer Island, WA
Location:
Mercer Island , Washington
Posted:
November 23, 2017
Reference:
170008SH



We Are Farmers!


You might know Farmers from our “We are FARMERS!” jingle. But our customers and communities know us for the way we live up to our commitments to them. We’re looking for people who are passionate about doing meaningful work for an organization that values work-life balance, provides growth opportunities and offers competitive benefits.


The Customer Service Representative position is Monday through Friday, 8:15AM to 5:00PM!


Farmers Insurance Group offers a Total Rewards Benefits Package including:
• Medical & Prescription Insurance
• Dental Insurance
• Vision Insurance
• 401k
• Wellness Programs
• Tuition Assistance
• Paid Time Off


Joining a team of diverse professionals at Farmers you can start out in an entry level position, acquire skills on the job and apply your learned knowledge to future roles at Farmers. Farmers Insurance also offers extensive training opportunities through the award winning University of Farmers. Training magazine has named the University of Farmers as among the top 10 corporate training units in the world for the past four years. Start growing your career at Farmers today!

We are looking for results-driven, customer service focused individuals to build a rewarding long-term career with us!

Job Summary

Analyze, clarify and resolve basic policy and account related questions from internal and external customers. Reviews problems and communicates with appropriate personnel to obtain information when necessary. Responds to customer inquiries through appropriate mediums. Attains performance level standards as outlined in performance objectives. Continues to build personal skill set by participating in in-house or outside insurance or industry related courses and seminars as deemed necessary to expand product and system knowledge. Stays current with relevant product(s). Understands organization’s overall strategy. Models Farmers core values. Performs other duties as assigned. CORE COMPETENCIES Business Results – ability to meet individual performance, metrics and goals. Innovation – accepts innovation and improvement recommendations. Communication- acceptable written and verbal communication skills. Job Knowledge- Basic billing, Underwriting guidelines and policy processing. Team Work- accepts feedback when offered and works well with others.

Physical Actions

Bending Pulling Sorting Carrying up to 20 lbs. Pushing Speaking (English) Climbing Reaching Standing Key entering Reading (English) Walking Kneeling Seeing Writing (English)

Physical Environment

Required job duties are normally performed in a climate-controlled office environment.

Education Requirements

High school diploma or equivalent.

Experience Requirements

Customer service experience or proven competency performing Senior Policy Service Advocate essential job function and special skills.

Special Skill Requirement

Customer service skills Typing skills Basic PC skills Basic math skills Conflict resolution skills Verbal and written communication skills

Farmers is an equal opportunity employer, committed to the strength of a diverse workforce.



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