Customer Service Representative
Location:
Frederick , Maryland
Posted:
February 08, 2017
Reference:
1865740915
Adecco Group has an immediate openings for a Representative for a Health Care provider in Frederick, MD. Pay rate: based on experience Shift: 8:00am to 4:30pm M-F, Saturdays after training during busy season Job Responsibilities: Documents and communicates investigation outcome of Medicare and Commercial primacy based upon Coordination of Benefit Rules and departmental procedures. Updates eligibility system/ database with outcome of primacy investigation Performs basic and specialty workflow and administrative tasks with minimal supervision Collaborates with others to identify and solve moderate problems and create procedures that promote efficiency and quality Initiates telephone calls to members, providers and other insurance companies to gather COB data and receives and respond to incoming telephone inquiries Meets productivity, quality and timeliness goals Qualifications: 2+ years of Call Center experience Good Computer skills and intermediate proficiency working in a windows environment, Microsoft office, typing, phone customer service Excellent written, analytical and verbal communications skills Ability to work in a production environment and meet/exceed productivity, quality and timeliness goals Team player; works effectively with others. Ability to work independently and exercise sound judgment HOW TO APPLY: Important information: This position is being recruited for by Adecco's National Recruitment Center, not you're local Adecco Branch Office. To be considered for this position, you must use the "apply now" button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position (email/phone), however your resume must be received via the "apply now" button included within to be considered. CONTACT ME BY EMAIL AT: viorelia.catan@adeccona.com



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