Adecco Group, a world leader with the recruitment of office professionals is currently recruiting for a long term Customer Service Representative in Jacksonville, FL with our client, a leader in the financial industry.
Customer Service Representative will be providing service support for all company GWIM brokerage and banking account products and service features through inbound calls from Advisory, MEAC and MESD clients regarding technical matters. The Customer Service Representatives are required to have a broad knowledge of the financial industry and an understanding of brokerage and bank products, services and technology. Customer Service Representative will also support clients utilizing the company facing websites. After the required training curriculum is successfully completed and a passing grade on both of the practical and written assessments is achieved, the Customer Service Representative will begin servicing inbound client contacts. Customer Service Representative may be required to solve problems and investigate/resolve a wide variety of issues and requests include gathering additional information, setting expectations and working with other support organizations to fulfill the request.
The Customer Service Representative are required to provide complete and accurate information regarding all of company banking products and services including but not limited to:
Account balances, holdings and activity
Company website log-on, passwords reset, navigation and other functionality or trouble shooting
Visa activity/deferred debit and rewards program rules and benefits
Web Bill Payment
The Customer Service Representative must consistently demonstrate excellent verbal and written skills and exhibit a strong commitment to customer satisfaction and service ownership via observable call management behaviors. Customer Service Representative must also demonstrate a cooperative and professional work ethic while achieving the required call center metrics (example: handle time, adherence, service levels, quality monitoring, call tracking) that are utilized to evaluate their performance.
Customer Service Representative Key Responsibilities include:
Handle incoming Wealth Management (and MEAC, MESD Tech calls) client calls utilizing professional telephone and problem solving skills
Support company website navigation and functionality including but not limited to linking of accounts to online view and statements, creating user friendly IDs, resetting client passwords, and providing technical support with connecting to the company websites and quicken downloads
Customer Service Representative Competencies
Professional Demeanor: Ability to conduct oneself with patience, composure, and appropriate attitude
Service Adeptness: Comprehend and empathize with client needs, devote time and effort to satisfy the client's requests
Problem Solving and Decision Making Skills: Use good research and problem solving skills; know where to go to resolve problems
Initiative: Demonstrate a "self-starter" behavior and a willingness to help others
Communication Skills: Communicate effectively, actively listen and follow-up with questions and updates to involved parties
Prefer candidates who have an Associate's degree or a Bachelor's degree, or MUST four years or more call center experience (in lieu of a degree).
How to Apply:
To be considered for this position, you must use the "apply now" button to submit your resume. If you have questions about the position please contact Jenifer Robinson at firstname.lastname@example.org.
Important information: This position is being recruited for by Adecco's National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the "apply now" button to submit your resume.
The Adecco Group is a Fortune Global 500 company and the global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world.
We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions.
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