Adecco has Immediate openings for Call Center - Customer Service Representatives for a Full Time Temp to Permanent contract opportunity located in Akron, OH 44313! JOB SUMMARY: As a customer service representative you will be taking inbound calls from customers. The current opportunities are full-time positions and could become permanent. If you meet the qualifications below Apply Now! ESSENTIAL FUNCTIONS: Initiating trouble calls, creating notifications, performing account maintenance, inputting data as required Notate accounts Probe and isolate to resolve customer concerns Following up with customers when appropriate Handling irate customers in a calm, courteous and professional manner Reading communications and emails and applying information to existing and new practices/procedures QUALIFICATIONS: High school diploma or GED required Call Center experience or strong customer service experience preferred Must have ability to work mandatory overtime with little notice Ability to sit at desk and be on phone for long periods of time Excellent communication skills including good grammar, tone of voice and diction Excellent customer service skills (friendly, courteous and helpful) HOURS/SALARY: $11 per hour **Must be available between 8 AM and 6 PM Daily** Must be willing to work weekends and overtime. HOW TO APPLY: Candidates interested in this position should apply IMMEDIATELY. Please click on the "Apply Now" button to fill out your application. After applying email Pamela.firstname.lastname@example.org to set up phone interview! Important information: This position is being recruited for by Adecco's National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the "apply now" button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above; however your resume must be received via the "apply now" button included within to be considered. The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group offers benefits including Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities. Equal Opportunity Employer Minorities/Women/Veterans/Disabled
A little about us:
We partner with people to improve skills, teams and lives every day, and we help them achieve more than they ever thought possible.