Adecco Group has an opening for a Customer Service Representative contract position in Shakopee, MN with a National client. The position could be extended based on work volume and performance.
Customer Service Representative
Duration: 12 months
Schedule: 1st shift (8 am - 5 pm)
Pay Rate: 17.50
The ideal candidate will contribute toward the duties and tasks of the Field Service Manager and Technicians in order to ensure that the organization has exceptional internal phone support and scheduling practices resulting in the successful installation and thorough training of BCS equipment and its customers, while also supporting the planning and scheduling of other internal and external collaborations.
Job Description and Duties
Tasks & functions of the U.S. Domestic Service Coordinator
Provide comprehensive and diligent phone support
Guaranteeing every incoming customer call is answered the first time in a polite, courteous and timely manner
Demonstrate positive company image and brand awareness in every conversation
Ensure that every customer is given the support that they need, and that accurate records are made of every incoming and outgoing support transaction, no matter how minor
Manage internal and external scheduling processes:
Provide proactive, relative scheduling support; awareness of schedule status and pending items at all times
Ensure that management and field technicians are informed and aware of scheduling updates and changes at all times
Coordinate and host events in conjunction with U.S. commercial operations team at the Shakopee facility
Organize and schedule meetings and appointments
Maintain contact lists and book travel arrangements
Produce and distribute correspondence memos, letters, faxes and forms
Assist in the preparation of regularly scheduled reports
Submit and reconcile expense reports
Uphold and operate in accordance with client policies, External and Internal communications as key Service Identity
Support the work of the Field Technical Relations
Interaction and communication with both customer service and sales to coordinate and
incorporate workbook information, parts orders etc. into the Service Max tool
Expectations of the U.S. Domestic Service Coordinator
Clear awareness of the responsibilities and requirements inherent to the position for which you are applying
Proactive engagement with ongoing projects of Shakopee, MN office
4 year Bachelor degree or 2 year associates degree + 2 years related experience or 6 years related experience
Excellent writing skills (required)
Scheduling and planning experience (required)
High proficiency in the English language (required)
Structured and organized and able to multitask (required)
Reliability and conscientiousness (required)
Time management and planning skills (required)
HOW TO APPLY:
Candidates interested in thisposition should apply immediately. Please click on the "Apply Now" button at Adeccousa.com to fill out your application. If you have any questions, please contact Malisa Castillo by email at firstname.lastname@example.org.
Important information: This position is being recruited for by Adecco's National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the "apply now" button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above; however, your resume must be received via the "apply now" button included within to be considered.
The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group offers benefits including Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.
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