Customer Service Representative 3
Location:
St. Charles , Illinois
Posted:
February 07, 2017
Reference:
206234

STERN AVE -

Coordinate production of printed materials for the company’s customers.  Maintain positive customer relations through active engagement of the customer through all stages of the manufacturing process from initial contact through final disposition of the customer’s product.

Work is typically performed under minimal daily supervision, receiving guidance from manager/supervisor about the work that needs to be completed. Able to exercise high level of discretion and latitude in completing tasks. Work assignments are often routine but on occasion may be non-routine and require some deviation from accepted practice and procedures to complete. Assignments are given in terms of subject area concerned, with specific objectives and possible problems identified. Follow guidelines which may include company and/or departmental policies and procedures, and rules and regulations that are well established but may require some deviation from normal operating procedures when completing more unique assignments.

 

  • Ensure job instructions are entered and verified in the various manufacturing systems and queued in to the production schedule.
  • Communicate with sales/customers throughout production to keep them informed of the status of jobs, solicit additional information needed for current jobs and coordinate changes to jobs.  May forward/review proofs with customer; obtain approval of materials, such as artwork, color separations, or ink samples.
  • Coordinate production of components with other internal plants and/or external vendors as required.
  • Coordinate the resolution of customer or manufacturing issues with customer jobs.  Engage appropriate departments to verify the issue and determine the root case. May make recommendations to management on appropriate response to issues that are in the best interest of the customer and the company.  Communicate with customers regarding the resolution of issues.
  • Coordinate the workflow through the entire manufacturing life cycle.
  • May provide pre-sales support with customers and discuss the manufacturing capabilities and requirements needed to produce a successful job.
  • Monitor progress of jobs throughout production, confer with manufacturing operations on counts and final runs and ensure the final product meets customer requirements and company standards. 
  • Tally the final production runs and work performed to assemble paperwork for billing purposes.
  • Promote and work as a team member with all departments of RR Donnelley to build continual improvements.
  • Performs other related duties and participates in special projects as assigned.

The duties and responsibilities described above are the essential functions of the job. The qualifications below are representative of the knowledge, skills, and/or abilities required.


A little about us:
Join a company changing the fast-moving world of communications, where people like, link, pin, post and share. At RR Donnelley, we do it all.

Know someone who would be interested in this job? Share it with your network.