Customer Service Representative
Location:
Addison , Texas
Posted:
January 19, 2017
Reference:
642956684
Start Date: 3/20/17 or sooner
Pay rate: $11.50/hr
***Must be required to work a flexible schedule:
8AM-8PM Monday-Saturday

Job purpose:
Provides front line, direct contact with customers when filing claims over the phone.
Informs customers of the organization's products and/or services.

Primary Responsibilities:
-Files claims by collecting pertinent information from customers.
-Answers routine questions and resolves basic problems, refers more difficult items to higher level team members for guidance.
-Follows standard screens/scripts to perform most tasks, the ability to navigate a computer based system, maintains and updates company records as needed.
-Processes and determines coverage by reviewing forms and other applicable records.
-Maintains professionalism and effectively interacts with all contacts, both internal and external.
-Maintains department quality standards and performs job duties as directed by supervisor.
Requirements:
-Excellent Customer Service skills
-Excellent verbal and written communication skills
-Basic problem solving skills
-Experience with Microsoft based programs and computer products
-An acute attention to detail/accuracy and effective note taking/documenting skills
-Must be able to handle/process high call volumes, at times while adhering to scheduled breaks/lunches in accordance business needs.

Education Required:
High School diploma or GED equivalent

Preferred Experience/Skills:
-Experience in similar customer service function or call center experience.
-Focus on Customers - Demonstrates professionalism when dealing with customers.
-Apply Functional Knowledge - Demonstrates an understanding of complex technical or functional information, products, and services.
-Demonstrate Resilience - Adjusts actions in response to shifting priorities and rapid change.
-Learn Continuously - Applies learning from past experiences, and continuously seeks new information and asks questions.
-Demonstrates minimum typing speed of 35 words per minute.

Environment/Physical Demands:
This position requires incumbents to regularly sit at a desk and operate standard office equipment such as a computer and phone. Employee is occasionally required to stand and walk, lift, carry and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Must be able to talk and hear. Required to use hands to finger, handle, or feel objects, tools or controls.





A little about us:
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