Adecco is currently seeking an experience CSR with Technical experience and ability to read schematics. CSR will be assisting customers with technical inquiries about automotive parts and services.
Establishes a working relationship with customers via mail, telephone, or in person; process orders for products and services and review agreements or proposed agreements for conformity to company rules, rates, and regulations by performing the following duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES
¿ Prepares for customer inquiries by studying products, services, and customer service processes
¿ Responds to customer inquiries by understanding inquiry, reviewing previous inquiries and responses, gathering and researching information, assembling and forwarding information and quotation, verifying customers understanding of information and answer.
¿ Handles inbound sales leads to convert calls into sales and overcomes technical and business objections of potential customers. Provides information to engineering by answering questions and requests
¿ Maintains and follows up with factory orders, estimates dates of delivery to customer based on knowledge of production and delivery schedules. Investigates and resolves customer problems with deliveries and the product after shipment.
¿ Enters new customer data and other sales data for current customers into computer database.
¿ Maintains product and company reputation by complying with government regulations, ensures compliance with all ISO procedures within the order entry process.
¿ Other duties as assigned
¿ Education and Experience:
¿ High school diploma or GED, some college is a plus. 2 or more years in customer service field.
¿ Technical product experience is a plus
A little about us:
We partner with people to improve skills, teams and lives every day, and we help them achieve more than they ever thought possible.