Adecco is assisting a local client in recruiting for a current Call Center/Customer Service Representatives - Call Center job located in Henderson, NV. This is for a long-term temporary opportunity. As a Call Center/Customer Service Representative you will interact with customers via telephone to provide information, process transactions, and reply to inquiries about products and services. Candidates will also be charged with handling and resolving complaints and escalation calls.
If you meet the qualifications listed below please Apply Now!
Responsibilities for this Customer Service Representative - Call Center job include:
Receive a high volume of inbound calls with varying degrees of questions or concerns
Keep record of customer interactions, record details of inquiries, complaints, or comments, as well as actions taken
Use computer system to track, gather information, and/or troubleshoot the items raised by the customer
Achieve productivity standards and goals set by the company while maintaining high level of customer service
Other duties may include developing an action plan for customers, respond to and follow up on customer requests, track shipments/orders and prepare reports.
•Refer unresolved customer issues to designated call center department or supervisor for further investigation
Candidates must meet the following requirements for consideration:
6 months to 1 year recent call center experience
Excellent verbal and written verbal communication skills
Ability to problem solve and handle escalation calls
Make good decisions and resolve issues in a clear, calm, and diplomatic matter
Computer literate ; Proficient with Email and ability to navigate MS Windows
Ability to work a flexible work schedule, including weekends
Ability to pass extensive background and pre-employment drug screen in addition to a credit check
Pay for this position is $12.70.10/hr plus overtime as needed.
Adecco provides one of the most comprehensive benefits package in the industry to contract workers. Benefits are available to you as a contractor after one week of employment.
Click on Apply Now to be considered for this Customer Service Representative - Call Center job in Henderson any related opportunities with Adecco.
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