Customer Service Representative - Call Center Representative
Location: Albany, New York
Posted: December 08, 2016
Reference ID: 1236913772
Adecco is assisting a local client in recruiting for multiple detail-oriented Call Center Representatives in Albany, NY. This is for a temp-to-hire opportunity that will give you valuable experience to enhance your career. Successful candidates must have excellent verbal skills, personable over the phone, reliable and able to provide outstanding customer service. As a Call Center Representative, you will be responsible for handling high volume amount of calls in addition to other work items. If you meet the qualifications listed below please Apply Now!
Responsibilities for this Call Center Representative job include:
- Handle a high volume of calls with varying degrees of questions or concerns
- Handle and resolve complaints
- Keep record of customer interactions, record details of inquiries, complaints, or comments, as well as actions taken
- Use computer system to track, gather information, and/or troubleshoot the items raised by the customer
- Achieve productivity standards and goals set by the company while maintaining high level of customer service
- Refer unresolved customer issues to designated call center department or supervisor for further investigation
- High School Diploma or GED required
- 1-3 years of experience
- Bilingual Spanish preferred
- Candidate must be able to sit for the majority of their shift
- Excellent verbal and written communication skills
- Make good decisions and resolve issues in a clear, calm, and diplomatic matter
- Computer literate - Proficient with Email and Microsoft Word
- Able to work in a team environment
Adecco provides one of the most comprehensive benefits package in the industry to contract workers. Benefits are available to you as a contractor after one week of employment.
$12.00-$14.50 per hour depending on experience.
Click on Apply Now or call 862-0500 to be considered for this Call Center Representative job in Albany, NY or any related opportunities with Adecco.
Equal Opportunity Employer Minorities/Women/Veterans/Disabled