Customer Service Representative- Day Shift
Location: Jersey City, New Jersey
Posted: February 08, 2017
Reference ID: 1674362249
Adecco is assisting a local client in recruiting for a detail-oriented Call Center Representative in Jersey City.NJ This is for a Long Term Temporary opportunity that will give you valuable experience to enhance your career!
We are looking for the best of the best with experience addressing both inbound and outbound calls for our client. This position is responsible for handling inbound/outbound claimant and shareholder inquiries generated by phone, email, and/or written correspondence relating to account status and activity. Researches account and transaction information and record to resolve account issues and basic discrepancies; provides documentation on customer activities and information on products and services. Uses computerized systems to locate, interpret, and communicate information to provide customer service.
Duties and Responsibilities:
¿ Responds to the day-to-day customer service activities generated by claimant, shareholders, or other participants with relation to accounts in a wide arrangement of companies and businesses; and provides customers with a positive impression of self and organization through courteous, prompt, and responsive resolution of customer inquiries.
o This function may be carried out via inbound or outbound calls or via written correspondence.
¿ Provides up to date and accurate information by utilizing knowledge of internal systems to source, interpret and communicate information to customers.
¿ Escalates more complicated issues to appropriate Team Leader or ATL; identifies stakeholder, claimant trends or common issues and communicates to their Team Leader or ATL as appropriate.
¿ Promotes additional services / communication channels to customers when necessary.
¿ Position may be responsible for taking inbound or outbound calls to shareholders or brokers to collect votes as it relates to proxy solicitation campaigns.
¿ Other duties or tasks as assigned by management
Education and Experience:
¿ Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
¿ Ability to speak and hear on a telephone system is a requirement and essential function.
¿ Experience in financial services software and MS Office preferred.
¿ Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
¿ Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
¿ Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
There are 2 shifts available for this position:DAY SHIFT is Monday through Friday 8AM-5PM OR EVENING SHIFT Monday to Thursday and Mandatory Saturday from 5PM to 11PM.
This opportunity requires a solid commitment from January through March 2017.
If you have experience and able to commit to the project please apply at our website: AdeccoUSA.com
Here are a few more reasons to apply to Adecco:
¿ Medical Coverage - Access to an affordable and comprehensive group medical coverage plan
¿ 401(k) - Adecco offers all temporary employees the ability to participate in a 401(k) savings program
¿ Pay Options/Direct Deposit - Make it as easy as possible for you to get paid
¿ Paid Holidays - Selected paid holiday, based on accrued hour requirements
¿ State-of-the-Art Career Center - Training and resources available for all employees
¿ Highly trained and professional staff - Our team cares about you and your career!
Equal Opportunity Employer Minorities/Women/Veterans/Disabled