Customer Service Representative II

  • Company: MetLife
  • Location: Warwick, Rhode Island
  • Posted: May 30, 2017
  • Reference ID: 60403-en_US


As a leader in insurance, MetLife never underestimates the significance of the impact made by associates. We are the country’s number one underwriter of employer-sponsored programs, insuring over one million automobiles and homes in the US through group plans. We are also the 11th largest provider of personal lines, auto, homeowners and related insurance. How do we do it? The associates, of course!

We are actively hiring Customer Service Representative for our Individual Life Insurance product line with our Warwick team! As a Customer Service Rep, you will receive in-bound customer service inquiries via the telephone and/or email and resolve problems by putting customers at the heart of all you do. The successful candidate will leverage effective listening skills, an attention to detail, strong intellectual curiosity and an honest desire to make a difference to ensure each customer experience is exceptional. With an understanding of the customers’ needs and wants, and a focus on delivering solutions that meet those needs, you will deliver a service experience that exceeds expectations and makes it easy for customers to do business with us. In return, we will provide the following to enhance your success and engagement from day one and throughout your career-- Participation in our comprehensive benefits package which consists of medical, dental & life insurance, retirement plans, paid holidays, vacation time and a variety of programs designed to strengthen and reward your performance. 



  • Answers and documents incoming calls from Financial Service Representatives and/or clients to respond to their inquiries and/or provide status updates and policy provisions of fixed and variable Life Insurance products. 
  • Researches and responds to errors, application and contract discrepancies, and processing delays. 
  • Researches special requests made by Financial Service Representatives and acts as a liaison between the representative and Life Operations. 



  • High school diploma or equivalent required; Some additional educational experience or a trade or professional certification is preferred
  • 2+ years customer service experience required
  • Must obtain FINRA Series 6 license within 90 days of hire
  • Ability to work during the hours of operation- Monday-Friday 8am-7pm; must be flexible in regards to overtime & shift worked, which may change based on business needs.
  • A passion for serving customers and a personal commitment to following through in a dynamic, fast-paced environment.
  • Strong computer/keyboard skills as well as solid math, analytical and problem solving skills
  • Superb listening skills and professional oral & written communication skills with an ability to inspire trust and accountability though an empathetic communication style which promotes a quality image of MetLife.
  • A demonstrated ability to quickly learn and continuously develop functional knowledge and an understanding of company products



  • Prior Call Center experience is highly preferred
  • Insurance or Financial Services industry experience or Product specific experience preferred


Customer Solutions Center




At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.



MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.

Requisition #: 60403 

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