Customer Service Representative III
Location:
Jacksonville , Florida
Posted:
February 06, 2017
Reference:
1505067750

Experienced Customer Service Representative III needed in Jacksonville, FL for a national banking client.

Customer Service Representative III
Jacksonville, FL
Pay rate: $15.00
Hours: Sun thru Fri, Anywhere from 5AM to 12AM

SUMMARY:

Handle incoming Wealth Management (and MEAC, MESD Tech calls) client calls utilizing professional telephone and problem solving skills
Support client website navigation and functionality including but not limited to linking of accounts to online view and statements, creating user friendly IDs, resetting client passwords, and providing technical support with connecting to the client websites and quicken downloads
Will be required to have a broad knowledge of the financial industry and an understanding of clients brokerage and bank products, services and technology.
Associates will also support clients utilizing the client facing websites
May be required to solve problems and investigate/resolve a wide variety of issues and requests include gathering additional information, setting expectations and working with other support organizations to fulfill the request.

REQUIREMENTS:

Professional Demeanor: Ability to conduct oneself with patience, composure, and appropriate attitude
Service Adeptness: Comprehend and empathize with client needs, devote time and effort to satisfy the client's
requests
Problem Solving and Decision Making Skills: Use good research and problem solving skills; know where to go to
resolve problems
Initiative: Demonstrate a "self-starter" behavior and a willingness to help others
Communication Skills: Communicate effectively, actively listen and follow-up with questions and updates to involved parties
Prefer candidates who have an Associate's degree or a Bachelor's degree, but we are opened to interviewing candidates with four years or more call center experience (in lieu of a degree)

HOW TO APPLY:
Candidates interested in this position (Customer Service Representative III in Jacksonville, FL 32246) should apply immediately. Please click on the "Apply Now" button to fill out your application. If you have any questions, you can contact Angie Castillo by email at angie.castillo@adeccona.com or 631-844-7325.

Important information: This position is being recruited for by Adecco's National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the "apply now" button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities available at Adecco go to www.adeccousa.com.

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group offers benefits including Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.
Equal Opportunity Employer Minorities/Women/Veterans/Disabled






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