Customer Service Representative- Lab Specialist
Location:
Jacksonville , Florida
Posted:
January 08, 2017
Reference:
16010474-en-us

McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. McKesson Medical-Surgical provides medical-surgical supplies and equipment to physicians' offices, home care agencies, long-term care facilities and surgery centers. Our catalog includes more than 150,000 national brand products from bandages to exam tables, plus McKesson's own line of high-quality medical-surgical products. We're proud to be the only national distributor serving the entire continuum of healthcare.


Every single McKesson employee contributes to our mission—by joining McKesson Medical-Surgical you act as a catalyst in a chain of events that helps millions of people all over the globe. Your expertise, drive and passion can help us improve everything we touch, from providers to payors to pharmacies. You’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.


Join our team of leaders to begin a rewarding career.




Position Description
To provide a world class laboratory customer experience by handling a variety of moderate to complex service functions, primarily through inbound calls. Professionally and effectively interface with internal and external customers, along with cross-functional departments. This position requires excellent communication, lab knowledge or experience, customer service and follow-up skills. 

Qualifications



Minimum Requirements
2+ years customer service experience


Additional Knowledge & Skills
Reading, writing, arithmetic, good communication skills, PC and word-processing skills, and working knowledge of the company products
Experience using Customer Service technologies including but not limited to: JD Edwards, Cisco, Salesforce.com, Supply Manager, Workforce Management Tools, etc.
Able to prioritize and multi-task in order to meet various deadlines and customer expectations.
Strong problem solving skills: able to analyze information provided, identify the root issue, and use resources appropriately to solve complex/escalated customers’ problems/questions in a timely manner.
Intermediate working knowledge of Microsoft Office (Including Word, Excel & Outlook), internet explorer, and working knowledge of available research tools (i.e. Google, Chatter, etc.).   


Education
HS Diploma or Equivalent


Physical Requirements
General Office Demands


Benefits & Company Statement
McKesson believes superior performance – individual and team – that helps us drive innovations and solutions to promote better health should be recognized and rewarded. We provide a competitive compensation program to attract, retain and motivate a high-performance workforce, and it’s flexible enough to meet the different needs of our diverse employee population.

We are in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. We partner with payers, hospitals, physician offices, pharmacies, pharmaceutical companies and others across the spectrum of care to build healthier organizations that deliver better care to patients in every setting.

But we can’t do it without you. Every single McKesson employee contributes to our mission—whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. Talented, compassionate people are the future of our company—and of healthcare. At McKesson, you’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.

McKesson is an equal opportunity and affirmative action employer – minorities/females/veterans/persons with disabilities.

Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

Job Specifics
Grade: 906
Job Family Title: Customer Service Rep 3

A little about us:
McKesson is in business for better health.

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