Customer Service Representative
Lake Mary , Florida
November 22, 2017
Position Description

Position Purpose:

Come join one of Fortune’s Most Admired Companies four years running! You will work with a dynamic team environment guiding customers through the maturing stage of their vehicle lease. Some of your responsibilities will include end of term and wear & tear liability assessment,  lease-end negotiation process, liability payment processing, invoice adjustments, and payoff quotes. Working in a fast-paced and multitasking environment, you provide world class customer service to clients, vendors and internal contacts throughout the end-of-lease process.

Required Qualifications:

  • High school diploma or GED
  • Minimum one (1) years experience in fast-paced, high-volume contact center
  • Experience with  inbound and outbound calls
  • Demonstrated ability to take independent initiative
  • Intermediate proficiency with Windows based software programs (i.e. MSWord, Excel)
  • Solid analytical and multi-tasking skills that result in solid decision-making skills and time management
  • Easily manage through change
  • Strong customer/client focus with the ability to resolve issues with a positive outcome and desire to deliver a high touch engagement with each customer
  • Enjoys speaking on the phone
  • Demonstrated ability to de-escalate customers turning bad experiences to positive ones
  • Ability to manage high volume with high accuracy

Preferred Qualifications:

  • Associates degree in a business related field
  • BPO Experience

**Pre-employment background, credit, and drug screen required for external candidates.

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