Customer Service Representative, Richmond
Location: Richmond, Virginia
Posted: January 13, 2016
Reference ID: 55984BR
As America's Un-carrier, T-Mobile US, Inc. (NYSE: TMUS) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company's advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Wash., T-Mobile US operates its flagship brands, T-Mobile and MetroPCS. It currently serves approximately 58 million wireless subscribers and provides products and services through 70,000 points of distribution.Be bold. Be great. Have fun.
Welcome to the best kind of work, where you can bring your enthusiasm, give your all, and leave each day feeling challenged, empowered, and excited. T-Mobile employees will tell you: there's nothing like the feeling you get when you make a difference to your customers-and your co-workers. At T-Mobile, we're looking for a few great people to bring their passion, fierceness, and hard work to the job. In exchange, we offer real career growth opportunities in a place where awesome work is rewarded.
So what's it take to do this job? We're looking for customer advocates who can consult and sell as they bring a collaborative attitude to every call. You should also have:
Prior experience in a similar environment (call center or customer service is ideal)
The ability to really talk with-and listen to-our customers, like an expert
If you've worked in a performance-based culture, let's talk!
Okay. You've got all the makings of a top performer. Here's what we can offer you in exchange for your amazing work:
Competitive base pay plus incentives
Medical, dental and vision benefits
Generous paid time-off programs
Phone service discounts
Serious growth potential for your career
Fun, fast-paced environment
This is more than a job. It's a chance to build a career and do work you can be proud of. Come on, what are you waiting for? It's time to explore an opportunity that could become the job of a lifetime. So apply today!
Customer Service Professional General Care
Be the point person for our customers, thinking on your feet as you deliver world-class service. This job isn't for everybody. It's for driven, confident people, who can rise to the challenge and be advocates for our customers. Sound like you? Here are the basics:
Customers call in with billing, product, or service questions
You spring into action, proactively identifying solutions
It doesn't stop there: you take a hands-on approach to resolving every issue, taking it from start to finish
This isn't a one-time thing: your great work inspires those customers to stay customers, and that's important to us
Over time, you'll become an expert on all the T-Mobile technology and services
T-Mobile USA, Inc is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, disability or protected veteran status, or any other status or characteristic protected by federal, state, or local law.