Customer Service Representative - Senior
Santa Ana , California
December 29, 2016

Adecco is currently assisting a local client in their search to fill a Customer Service Representative - Senior position in Santa Ana, CA! This is a long term opportunity for the right person. If you would like to pursue a great opportunity and enjoy working for a fast paced company, then Apply Now if you meet the qualifications listed below!

Specific Duties:

1.Claims Processing and Corrections (claims pend in facets for different denial reasons. i.e. name is not spelled correct, things may be missing a number or numbers transposed, address may be missing the suite number. We will research and figure out what record the claim should have processed to. We send that information to the claims team to process the claim.

2. Facets Updates
3. Salesforce updates
4. Survey research and follow up
5. Service requests and mail

Must have qualifications/experience:
1. Data entry skills
2. Able to analyze data and problem solve
3. Able to work with little to no supervision
4. Excel and Word
5. Must be team player and participate in team engagements

Shift Start/End Time: 8-5 (flexible)

Dress Code: Business Casual, no jeans except on Fridays

The purpose of this position is to analyze provider data, make decisions on entry standards based on defined business rules and enter provider data into database (Facets). Responsibilities may include the following: Interpreting and verifying data to be entered. Communicating with recruiters and operational team members to resolve questions, inconsistencies or missing data. Accuracy of business rule application and data entry into the database will be monitored and may require review and correction of errors. Respond to inquiries regarding entered data.

This is a 6+ month assignment with possible extension and permanent opportunities.

Adecco provides one of the most comprehensive benefits packages in the industry to contract employees.


Candidates interested in this Opportunity should apply IMMEDIATELY. DO NOT DELAY. Please click on the "Apply Now" button to fill out your application. If you have any questions, you can contact Kristin Kaiser at

***Applicants must be currently authorized to work in the United States on a full-time basis***


This position is being recruited for by Adecco's Service Delivery Center, not your local Adecco Branch Office. To be considered for this position, you must use the "apply now" button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above, however your resume must be received via the "apply now" button included within to be considered.

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group offers benefits including Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

A little about us:
We partner with people to improve skills, teams and lives every day, and we help them achieve more than they ever thought possible.

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