Customer Service Representative
Philadelphia , Pennsylvania
November 24, 2017
Basic qualifications:
- BA/BS in a business related field or significant equivalent experience.

- PC experience and knowledge of business software required with a concentration in Microsoft applications (Windows, Word, Excel, PowerPoint, Outlook, etc.).

- Understanding of web navigation and standard browser software (i.e. Internet Explorer and/or Firefox).

- Minimum of 3 years in a customer service environment.

Preferred qualifications:
- Proficiency with standard business intelligence tools and reporting software (ex. Hyperion, Toad, MS Access).

- Understanding of GSK policies, products, processes.

- Experience in a call center environment.

- Experience supporting customers with ecommerce systems.

- Experience using standard process management methodologies (Six Sigma, Lean Sigma, ISO, TQM, etc.)

This position will work directly with customers, trading partners, and all touch points of the order to cash process to ensure our customers service level expectations are well understood and maintained. It will execute and manage the investigation processes associated with claim validation and make final decision on resolution (credit or denial).

Manage and administer transactional processes associated with the order to cash and reverse distribution operations to ensure compliance and accuracy of downstream reporting systems.

Develop and maintain strong customer relationships in an effort to better understand the needs of the various Channel Segments and execute service strategies designed to create a competitive advantage.

Contact information:

You may apply for this position online by selecting the Apply now button.
If you require an accommodation or other assistance to apply for a job at GSK, please contact the GSK HR Service Centre at 1-877-694-7547 (US Toll Free) or +1 801 567 5155 (outside US).

GSK is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.

Important notice to Employment businesses/ Agencies

GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.

Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, GSK may be required to capture and report expenses GSK incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure GSK's compliance to all federal and state US Transparency requirements. For more information, please visit GSK's Transparency Reporting For the Record site.

A little about us:
We are a science-led global healthcare company on a mission to help people to do more, feel better and live longer.

Know someone who would be interested in this job? Share it with your network.