Customer Service Representative
Location:
Philadelphia , Pennsylvania
Posted:
November 24, 2017
Reference:
WD142230
Basic qualifications:
- BA/BS in a business related field or significant equivalent experience.

- PC experience and knowledge of business software required with a concentration in Microsoft applications (Windows, Word, Excel, PowerPoint, Outlook, etc.).

- Understanding of web navigation and standard browser software (i.e. Internet Explorer and/or Firefox).

- Minimum of 3 years in a customer service environment.

Preferred qualifications:
- Proficiency with standard business intelligence tools and reporting software (ex. Hyperion, Toad, MS Access).

- Understanding of GSK policies, products, processes.

- Experience in a call center environment.

- Experience supporting customers with ecommerce systems.

- Experience using standard process management methodologies (Six Sigma, Lean Sigma, ISO, TQM, etc.)

Details:
This position will work directly with customers, trading partners, and all touch points of the order to cash process to ensure our customers service level expectations are well understood and maintained. It will execute and manage the investigation processes associated with claim validation and make final decision on resolution (credit or denial).

Manage and administer transactional processes associated with the order to cash and reverse distribution operations to ensure compliance and accuracy of downstream reporting systems.

Develop and maintain strong customer relationships in an effort to better understand the needs of the various Channel Segments and execute service strategies designed to create a competitive advantage.

Contact information:

You may apply for this position online by selecting the Apply now button.
If you require an accommodation or other assistance to apply for a job at GSK, please contact the GSK HR Service Centre at 1-877-694-7547 (US Toll Free) or +1 801 567 5155 (outside US).

GSK is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.

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A little about us:
We are a science-led global healthcare company on a mission to help people to do more, feel better and live longer.

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