Customer Service/ Air Import
Torrance , California
November 21, 2017
Job Description Branch ID:3212

Pay Rate/Salary: $15-19 / Hour
We are looking to hire a Customer Service Agent to serve as a point of contact for the customer and documentation

processing staff, ensuring operational excellence, high productivity and customer satisfaction.


- Receive and track P.O.s from Importers/customer service group for pending shipments

- Retrieve shipment details from Shipment Communication Platform (SCP) to open file

- Issue shipment handling instructions to Document Processing staff

- Answer all customer inquires in accordance with the Customer Ser vice Policy standards

- Further increase customer satisfaction and business share through proactive and regula r contact. Establish customer

communication preference, i.e., phone, e-mail, fax, visit

- Communicate with and ensure release of the freight fro m ocean/air carriers.

- Notify customer / broker of arrival and charges and notify PGAs of arrival (if required)

- Provide accurate job costing forecast

- Handle and manage all customer con tact at file level regarding exceptions

- Serve as a liasion between Document Processing and customer regarding all shipment details

- Assist Sales in compiling quotes by providing rates, tariffs, etc.

- Work with Sales on account implementation, ensuring a smoot h transition from Sales to Operations.

- Other duties as requested

Decision Making Authority

- Cargo release with carriers

- Require documents to supp ort import of freight

- Exception handling by consulting with supervis or

Job Requirements Qualifications and Skills

Qualifications & Skills

- Excellent communication skills

- Strong interpersonal skills to effective interact with Internal and External Customers

- Excellent knowledge of freight forwarding and regulatory requirements with proven track record of 2 years in industry

To apply, please send your resume to

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