Customer Service Specialist
Location:
Greensboro , North Carolina
Posted:
October 18, 2017
Reference:
204169BR
Everything you want to be.

Are you versatile and cool under pressure? Does your “can do” attitude prevail over a fast-paced variety of customer concerns? Do you picture yourself a tech whiz? Then Charter Spectrum is the place to be. We welcome and nurture such extraordinary talent. Discover the most comprehensive training available…plus tremendous support, incentives and a clear career path for growth—all in a culture that values and rewards performance.

As a team member in our Customer Care Center, you will assist customers with requests from scheduling appointments to billing. Most importantly, you'll use your understanding of technology and communication devices to effortlessly troubleshoot issues with customer’s equipment (e.g. cable box, DVR, remote, Android devices, modems) and exhibit possibilities to subscribers. By providing information, options, and an unbeatable level of service you’ll make customers happy—today and going forward.

Beyond a desire to enhance the total customer experience, you are multi-talented and proficient. You must be open to working flexible schedules that may include weekends or late hours, and experienced in a fast-paced customer facing setting.

Charter Spectrum believes that by providing our employees with a complete array of benefits, we can help them take care of the people who matter the most, both at work and at home. You will receive a total compensation package that includes monthly variable pay opportunities, performance bonuses, generous benefits, discount pricing on our residential products (so long as you live within our service area) and more. You’ll also discover ample resources and encouragement that inspire career progression and help you grow at your own pace.

Basic qualifications required to work in the Charter Spectrum Customer Care environment:
  • 6 months or more customer service experience; 1 or more years preferred.
  • 6 months or more working with multiple software applications; 1 or more years preferred.
  • 6 months – 1 year+ heavy volume phone experience in a customer service/call center job preferred.

Start Date: November 10, 2017

Schedule: Training schedule is 6 weeks Tuesday-Saturday, 12PM–9PM Shift: TBD; Must have flexibility and ability to work any shift. We are a 24 hour 7 day a week operation, including holidays.

A little about us:
Spectrum is the nation’s fastest growing TV, internet and voice company. We’re committed to integrating the highest quality service with superior entertainment and communications products.

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