Adecco Group, a world leader with the recruitment of office professionals is currently recruiting for a Customer Service Specialist in Newark, DE with our client, a leader in the financial industry.
Customer Service Specialist will handle more complex escalated customer calls in order to resolve in the most satisfactory manner for all parties concerned. Calls are non-routine and require deviation from standard screens, scripts and procedures. May respond to faxes and emails. Requires extensive knowledge of the organization, products and/or services. Customer Service Specialist possesses high level of technical skills. May require advanced problem solving skills and involve cross selling or up selling other financial products.
Customer Service Specialist typically requires 1 to 3 years of customer services and/or collections experience.
Customer Service Specialist Required Skills:
Requires basic knowledge of the organization, products and/or services
Excellent communication and problem-solving skills
One year of experience
Solid understanding of the Inbound Call Center
Ability to adapt quickly to change
Proven ability to meet and exceed productivity and quality monitoring goals
Excellent PC skills
Must be a team player
Ability to seek solutions for customers in a fast-paced environment
Customer Service Specialist Desired Skills:
1+ years of customer service experience.
1+ years of telephone sales experience
1+ years of financial industry or mortgage servicing experience
Training Hours are 8am - 5pm M - F first 4 weeks
Flexibility needed between the hours of 8am and 8 pm Est. Monday-Friday
How to Apply:
To be considered for this position, you must use the "apply now" button to submit your resume. If you have questions about the position please contact Jenifer Robinson at firstname.lastname@example.org.
Important information: This position is being recruited for by Adecco's National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the "apply now" button to submit your resume.
The Adecco Group is a Fortune Global 500 company and the global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world.
We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions.
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