Customer Service Specialist

Job Description
Omnicare, Inc. is a wholly owned subsidiary of CVS Health Corporation

What We Do

Directly, and through our subsidiaries, Omnicare provides a broad array of pharmacy-related services to long term care facilities and to other customers in the health care environment. While senior care has long been an Omnicare specialty, we also serve other targeted populations.

Shift: Monday-Friday: 9:30am-6:00pm

As a Customer Service Representative you will:
  • Answer all incoming phone calls from patients, customers, and responsible parties as part of a customer service queue.
  • Assist and route calls appropriately.
  • Work with residents, patients, facilities, and family members regarding charges, complaints, and collection activities.
  • Make outbound calls as needed.
  • Review patient billing statements for correctness and accuracy as a result of customer inquiry via email, phone, fax, or written correspondence.
  • Maintain accurate and complete records concerning patient billing activity / communication on all accounts.
  • Work and partner with other internal and external departments to resolve issues.
  • Participate in projects and/ or meetings as designated by management.
  • Follow all applicable government regulations including HIPAA.
  • Demonstrates/models the company’s core values and customer service behaviors in interactions with all customers (internal and external).
  • Complies with the pharmacy and departmental policies regarding safety, attendance, and dress code.
  • Overtime, holidays and weekends may be required and/or expected.
  • Other duties as assigned.

Required Qualifications
You will need
  • High school diploma or equivalent
  • 0-2 years pharmacy billing experience
  • Basic knowledge of insurance procedures
  • Effective multitasking
  • Ability to work in a fast paced, rapidly changing environment
  • Excellent verbal and written communication as well as listening skills
  • Intermediate computer and typing skills
  • 0-2 years call center or phone based customer service experience

Preferred Qualifications
You have
  • Healthcare industry experience
  • 1-3 years of experience working in an office/business setting
  • Prescription third party claims management experience
  • 2-3 years call center or phone based customer service experience

High School Diploma or Equivalent

Business Overview
CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units – MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.

CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking EEO AA CVS Health

CVS Health does not require nor expect that applicants disclose their compensation history during the application, interview, and hiring process.

For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website: