Customer Service Support Specialist
Location:
Indianapolis , Indiana
Posted:
October 18, 2017
Reference:
01430-0010109000

OfficeTeam is currently seeking a Customer Account Specialist for a growing team located in Indianapolis, Indiana. This is a global leader in the design, development, and manufacturing industry. This position is primarily responsible for managing all customer service and inside sales. The Customer Support Specialist is the primary point of contact for all customer inquiries from day to day fulfillment to incidental prospecting. He/she will review and research problems driving them to resolution using policies, procedures, and/or best practices available. Customer Support Specialist has the primary responsibility for accuracy of all sales orders, customer documentation, product returns, and customer complaints while leading the rest of the organization by example in attention to detail. The position requires highly developed professional communications and follow-up skills with a focus on customer satisfaction. Duties and Responsibilities: • Manage day to day purchase orders, price quoting, order entry, order tracking, and coordination of production scheduling in support of changing needs of the customers. • Formalize and document order procedures, contract pricing, and quotations. • Primarily responsible to maintain, update, train, and educate to ensure ongoing use of Made to Manage and Salesforce CRM software. • Seek new business opportunities in every day customer interactions. When appropriate seamlessly hand off to the designated outside sales person. • Facilitate excellent documentation management for archiving legal communications, agreements, and corporate interactions. • Contract administration • Monitor production schedule to determine the status of orders and notify clients of any opportunities for improvement or delays in shipment on a timely basis. • Be the primary point of contact for all customer communications. Answer the direct phone line, process all faxes and emails in an appropriate and timely manner. • Schedule and coordinate contract review meetings. • Maintain ongoing communications with customers and other front office inquiries. • Handle all aspects of returned materials requests from customers and process/relay all information to the appropriate internal departments. • Perform all other duties as assigned or requested.


A little about us:
Founded in 1948, Robert Half (NYSE: RHI) is the world's first and largest specialized staffing services firm.

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