00068622Customer Service Technicians are responsible for reactive and scheduled service beverage dispensing equipment. They are also responsible for maintaining an accurate parts inventory on their Company vehicle. Customer Service Technicians spend approximately 30% of time driving a Company vehicle, 65% of time on-site at restaurants and food service establishments, and 5 % of time in classroom or meeting room facilities. Function Specific Activities: Calibrate and/or adjust equipment (e.g., check ratio) to meet or exceed performance criteria and maximize business results. Maintain tools, equipment (e.g., plant equipment), and Company assets in good condition in order to ensure effective response to mechanical or technical problems. Provide technical assessment of equipment to determine what components should be repaired or replaced to maximize equipment performance. Provide equipment repair services in customer outlets and/or via telephone for CCNAF customers through working with CCNAF support systems and personnel and the use of CCNAF technical training to meet or exceed customer cost, quality and speed specifications. Troubleshoot equipment issues (e.g., beverage vending, dispensing) via telephone in order to minimize customer down time and service cost. Provide technical advice for customers, business partners and Company associates in order to teach, provide expertise or validate equipment/parts or processes. Contact customers in order to confirm service or orders (e.g., service follow up, equipment service confirmation, parts delivery confirmation, service scheduling). Train and qualify Company associates to install or repair equipment according to Company guidelines in order to meet/exceed performance criteria and maximize business results.
RequirementsEducation: High school diploma; GED equivalent Related Work Experience: At least 1 year Core Competencies: Drives Innovative Business Improvements: Develops new insights into solutions that result in organizational improvements; promotes a work environment that
Coca-Cola Refreshments is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.