Customer Service Technician (Refrigeration-HVAC-EPA certification preferred) - (El Centro, CA Area)

  • Company: Coca-Cola
  • Posted: December 15, 2016
  • Reference ID: 00061308
Job ID: 00061308

Coca-Cola Refreshments is made up of the people who make, market and distribute happiness, in the form of refreshing drinks throughout North America. The Coca-Cola Customer Care Team installs, repairs, removes and replaces vending machines, fountain equipment and coolers to ensure our products are readily available and meet the highest quality standards possible for customer consumption. 

The Coca-Cola Customer Care Team has an immediate need to fill a Customer Service Technician. Enthusiastic professionals that are customer service-oriented, problem-solvers, team players, organized, ethical and have great communication skills -- this is the right opportunity for you!

At Coca-Cola Refreshments, career opportunities await you, along with a comprehensive benefits package including: Medical, Dental, Vision, Prescription drug plans, 401K with a company match, Pension Plan, paid vacation and company paid holidays.

Responsible for performing mechanical services on hot/cold drink equipment.

•Maneuver equipment in order to perform all mechanical services on hot/cold drink equipment including preventative maintenance.

•Keep all refrigeration equipment in proper operating condition.

•Provide QMP and Equipment expertise for McDonald’s ABS, C009 Juice dispensers, RO, and Hot Beverage Systems equipment.

• Maintain positive customer relationships.

• Prepare equipment in accordance with company standards.

• Ensure vehicle has appropriate levels of parts inventory.


• Maintain clean and safe work area.

• Up to 50% travel

- Responsible for trouble shooting and performing various levels of mechanical services on soft-drink including cold drink equipment. This would encompass, but not limited to basic refrigeration, electrical and mechanical operations
- Maneuver equipment in order to perform all mechanical services on drink equipment including preventative maintenance
- Keep all refrigeration equipment in proper operating condition
- Ensure equipment is in accordance with manufacture and Company standards
- Maintain on-vehicle parts inventory and order new supplies as needed- manage inventory to Company standards
- Work with supervisor and planning teams to solve equipment issues
- Maintain clean and safe work area- adhere to all safety rules and regulations
- Maintain acceptable driving record and license
- Maintain positive customer relationships by servicing customers and by providing product and service information; resolving product and service problems


•High school diploma or GED required.

•Equipment/Theory qualifications include:

•Basic fountain fundamentals (BEST)

•McDonald’s ABS (basic & troubleshooting)

•C009 Juice dispensers

•Fountain Advanced Training (FAST) – boosters, accumulators, air compressors, bulk CO2, bulk syrup & CIP, remote systems, towers, water filters

•Advanced skill level with regards to fountain beverage equipment and theory with McDonald’s Hot Beverage and RO systems.

•Strong mechanical competency with the ability to demonstrate basic electrical theory & troubleshooting.

•Ability to embrace repetitive processes and process control.

•Refrigeration/HVAC/EPA trade or vocational certification preferred.

•0 to 3 years of general technical experience required.

•1+ years of refrigeration/HVAC experience preferred.

•Plumbing and electro/mechanical experience.

•Prior diagnostic troubleshooting.

•Demonstrated mechanical, technical and electrical aptitude.

•Basic computer skills.

•Valid driver's license and driving record within MVR policy guidelines.

•May be required to supply hand tools.

Coca-Cola Refreshments is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

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