Customer Service Technician (Inland Empire, Coachella Valley)

  • Company: Coca-Cola
  • Posted: February 06, 2017
  • Reference ID: 00062546
Job ID: 00062546

- Responsible for trouble shooting and performing various levels of mechanical services on soft-drink including cold drink equipment. This would encompass, but not limited to basic refrigeration, electrical and mechanical operations
- Maneuver equipment in order to perform all mechanical services on drink equipment including preventative maintenance
- Keep all refrigeration equipment in proper operating condition
- Ensure equipment is in accordance with manufacture and Company standards
- Maintain on-vehicle parts inventory and order new supplies as needed- manage inventory to Company standards
- Work with supervisor and planning teams to solve equipment issues
- Maintain clean and safe work area- adhere to all safety rules and regulations
- Maintain acceptable driving record and license
- Maintain positive customer relationships by servicing customers and by providing product and service information; resolving product and service problems

- High school diploma or GED required
- Refrigeration/HVAC trade or vocational certification preferred
- 1+ years of refrigeration/HVAC experience preferred
- 1-3 Years of general technical experience required
- I-Fountain or Best certification preferred
- Plumbing and electro/mechanical experience preferred
- Demonstrate customer service, mechanical, technical, electrical aptitude
- Prior diagnostic trouble shooting
- Ability to use hand tools, safety glasses, gloves and other PPE as required
- Valid Driver’s License and driving record within MVR policy guidelines
- Must be able to pass a Department of Transportation physical and/or have a valid DOT Medical Card
- CMV required, if applicable
- Capable of independent thinking and decision making. Requires minimal supervision. Self-started, self
motivated and reliable. Innovative as needed to achieve desired results.
- Computer Skills necessary to successfully utilize required software application (e.g. Microsoft, Outlook, Service Power, etc.)
- Ability to maintain positive customer relationships
- Customer service experience preferred
- Listens effectively and develops relationships with customers
- Strong detail orientation, follow up and organizational skills
- Must be able to work flexible shifts/hours, as well as required overtime
- Must be able to function in various work environments
- Must be able to effectively communicate information and ideas both orally and in writing Coca-Cola Refreshments is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

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