Customer Service Technician-San Ramon, CA

  • Company: Coca-Cola
  • Posted: February 27, 2017
  • Reference ID: 00064967
Job ID: 00064967

Customer Service Technicians are responsible for reactive and scheduled service beverage dispensing equipment. They are also responsible for maintaining an accurate parts inventory on their Company vehicle. Customer Service Technicians spend approximately 30% of time driving a Company vehicle, 65% of time on-site at restaurants and food service establishments, and 5 % of time in classroom or meeting room facilities. 
Function Specific Activities: 

Calibrate and/or adjust equipment (e.g., check ratio) to meet or 
exceed performance criteria and maximize business results. 

Maintain tools, equipment (e.g., plant equipment), and Company assets 
in good condition in order to ensure effective response to mechanical 
or technical problems. 

Provide technical assessment of equipment to determine what components 
should be repaired or replaced to maximize equipment performance. 

Provide equipment repair services in customer outlets and/or via 
telephone for CCNAF customers through working with CCNAF support 
systems and personnel and the use of CCNAF technical training to meet 
or exceed customer cost, quality and speed specifications. 

Troubleshoot equipment issues (e.g., beverage vending, dispensing) via 
telephone in order to minimize customer down time and service cost. 

Provide technical advice for customers, business partners and Company 
associates in order to teach, provide expertise or validate 
equipment/parts or processes. 

Contact customers in order to confirm service or orders (e.g., service 
follow up, equipment service confirmation, parts delivery confirmation, 
service scheduling). 

Train and qualify Company associates to install or repair equipment 
according to Company guidelines in order to meet/exceed performance 
criteria and maximize business results.

Education: High school diploma; GED equivalent 
Related Work Experience: At least 1 year 
Core Competencies: 

Drives Innovative Business Improvements: Develops new insights into solutions 
that result in organizational improvements; promotes a work environment that fosters team work and inclusion.
HVAC/EPA certification preferred. 
High School/GED diploma Coca-Cola Refreshments is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

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