Customer Service - Welding Supply - Equipment Specialist
Location:
Cahokia , Illinois
Posted:
September 23, 2017
Reference:
17002174
Praxair Distribution, Inc., a subsidiary of Praxair, Inc., a Fortune 300 company that supplies atmospheric, process, specialty gases, high-performance coatings, and related services & technologies is seeking a Customer Service - Welding Supply - Equipment Specialist in Cahokia, IL.

The Customer Service - Welding Supply - Equipment Specialist is responsible for performing customer service activities in a call center environment with the objective to create a better overall customer experience. Customer Service - Welding Supply - Equipment Specialist receive and handle all incoming customer inquiries; taking complete ownership of issue(s) until the customer's goal and/or need is achieved.

Customer Service - Welding Supply - Equipment Specialist
  • Maintains ongoing relationship with regional customers and sales staff by answering incoming calls, correcting order issues, processing customer orders, and resolving customer product or service issues
  • Processes sales orders and order changes and confirms shipment/delivery dates and cancellations
  • Uses business software systems to retrieve customer information, verify inventory levels and process orders
  • Verifies customer credit status and completes necessary paperwork to issue credits or debits
  • Provides quotes and assistance to sales force and management within set parameters
  • Suggests additional and/or alternative products and services to meet customer needs, following established pricing guidelines
  • Provides customers with informational materials such as sales brochures, marketing flyers, etc
  • Responsible for phone inquiries for service calls and part orders
  • Builds and maintains effective working relationships with all internal PDI customers
  • Performs at a high level to meet call center performance metrics

Qualifications:
  • High School diploma or equivalent required
  • Associate's Degree preferred
  • Minimum of 2-4 years of Customer Service or In Store Sales experience required
  • Industry experience strongly preferred, minimum of 5 years
  • Internal Praxair system experience preferred
  • Strong oral communication & computer skills (Word and Excel)
  • Ability to multi-task in high-paced , call center work environment
  • Willingness to take ownership of customer inquiries to resolution

A little about us:
A global Fortune 300 company that supplies atmospheric, process and specialty gases, is focused on making our planet more productive.

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