Customer Service-Claims Processor

  • Company: Adecco
  • Posted: October 18, 2016
  • Reference ID: 1752827013
Adecco is currently assisting a local client in their search to fill a Customer Service-Claims Processor job in Minnetonka, MN. This is a long term opportunity for the right person. If you would like to pursue a great opportunity and enjoy working for a fast paced company, then Apply Now if you meet the qualifications listed below! DESCRIPTION: Provide customer service and support for inbound calls relating to employee and manager questions on human resources related topics Quickly and accurately identify and assess customer needs and take the appropriate action steps to satisfy those needs Probe for information to determine if the question can be answered immediately or if it needs to be routed to a different area Document calls and research as appropriate Solve problems systemically, using sound business judgment and follow through Respond to callers in a polite and courteous manger, projecting patience, empathy, caring and sincerity in voice tone and words Establish rapport over the phone quickly, and remain positive Provide consultation to employees and managers regarding where they can obtain the information in the future Calmly and effectively handle challenging callers Outstanding attendance record is critical, along with consistently meeting established productivity, schedule adherence and quality standards Continuously recommend process improvements and future enhancements/best practices for current processes Complete special projects and assignments as required COMPETENCIES: Problem Solving Customer Service Flexible and adaptable Communication Multi-tasking MINIMUM QUALIFICATIONS: High School Degree or equivalent, specialization in Human Resources or Business preferred 2+ years of direct customer service experience Previous HR experience preferred Strong verbal and written communication skills Excellent problem identification and resolution skills Ability to interact and work with all levels of employees Ability to work independently and manage multiple tasks Proficient with MS Office, previous experience with case management systems a plus Ability to work a flexible schedule This is a 5+ month assignment with possible extension and permanent opportunities. Adecco provides one of the most comprehensive benefits packages in the industry to contract employees. HOW TO APPLY: Candidates interested in this Opportunity should apply IMMEDIATELY. DO NOT DELAY. Please click on the "Apply Now" button to fill out your application. If you have any questions, you can contact Kevin Ziegler at ***Applicants must be currently authorized to work in the United States on a full-time basis*** IMPORTANT INFORMATION: This position is being recruited for by Adecco's Service Delivery Center, not your local Adecco Branch Office. To be considered for this position, you must use the "apply now" button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above, however your resume must be received via the "apply now" button included within to be considered. The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group offers benefits including Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities. Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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