Customer Services Representative

  • Company: Adecco
  • Location: Tampa, Florida
  • Posted: January 05, 2017
  • Reference ID: 1388794818
Adecco is currently seeking Customer Service Representatives for a new Health Insurance Call Center that is located in Tampa. Must have a full understanding of healthcare terminology and plans as well as needs to be knowledgeable in CPT and ICD codes. The position requires the ability to efficiently navigate multiple systems while resolving complex issues as advocates for our members. Passion for providing exceptional customer service, effective verbal and written communication skills, and willingness to adapt to a changing environment are critical to success in this role. Medical terminology will be assessed throughout the interview process.

* Must be available between 8:00AM-6:00PM (for an 8 hour shift) / Overtime included and weekends may be required* Bilingual candidates are a plus (speaking one of the following languages Russian, Chinese or Spanish)
* High School or GED
* Customer Service - Member Service - HMO Products 1-3 years

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