Customer Success Strategic Programs Leader
Location:
San Jose , California
Posted:
October 23, 2017
Reference:
865AE953D0A04465BA24F21F059D3754

*Responsibilities: *
  • Splunk is seeking a Customer Success Strategic Programs Leader (Strategic Programs Leader) to lead cross-functional teams across Splunk's entire portfolio of enterprise software, cloud services and applications. The Strategic Programs Leader is responsible for ensuring on-time, high-quality delivery of dozens of concurrent projects
  • This is an incredible opportunity with high visibility across the entire company. The Strategic Programs Leader reports directly to the Customer Success Chief of Staff and Global Strategic Initiatives.

In this role you will:
  • Develop and drive a standardized PMO process across the Customer Success Team.
  • Track and Communicate Key programs project status dependencies.
  • Manage indirectly manage and grow a team of project and program managers.
  • Take a "Global" view of all programs - globally, both outside and inside of Splunk
  • Coordinate Programs and Projects with all aspects of Sales, Marketing, Legal, Finance, IT Ops, Web, Docs, Engineering and Product Management

*Requirements: *
  • Must demonstrate the ability to direct programs at the strategic level and possess the willingness to dig into the highly tactical program details. Must have experience managing teams of project managers driving the development of multiple, concurrent initiatives involving cross functional groups. Must be a self-starter who can keep the team motivated and focused.
  • Must excel at decision making, consensus building and conflict management. Must be able to juggle multiple, competing priorities. Must be able to communicate and act upon risks appropriately. Must possess strong analytical and communication skills, a risk mitigation mindset and exhibit appropriate levels of urgency. Ideal candidate will have a strong sense of project ownership and willingness to go above and beyond to chase down loose ends and deliver projects on time, with expected feature sets.
  • Must have strong skills in critical tools including Excel, Powerpoint, issue tracking systems (Jira a plus), calendaring systems, source code control systems (Perforce a plus). Must understand software release processes for both SaaS and enterprise IT software.

Education:

Bachelors' degree in a technical or business field. 8-10 year's experience in project management or closely related roles, with at least 5 years working within software specific industries. PMP certification a plus.

About Splunk

Splunk was founded to pursue a disruptive new vision: make machine data accessible, usable and valuable to everyone. Machine data is one of the fastest growing and most complex areas of big data-generated by every component of IT infrastructures, applications, mobile phone location data, website clickstreams, social data, sensors, RFID and much more.

Splunk is focused specifically on the challenges and opportunity of taking massive amounts of machine data, and providing powerful insights from that data. IT insights. Security insights. Business insights. It's what we call Operational Intelligence.

Since shipping its software in 2006, Splunk now has over 13,000 customers in more than 110 countries around the world. These organizations are using Splunk to harness the power of their machine data to deepen business and customer understanding, mitigate cybersecurity risk, prevent fraud, improve service performance and reduce costs. Innovation is in our DNA - from technology to the way we do business. Splunk is the platform for Operational Intelligence!

Splunk has more than 2,700 global employees, with headquarters in San Francisco, an office in San Jose, CA and regional headquarters in London and Hong Kong.

We've built a phenomenal foundation for success with a proven leadership team, highly passionate employees and unique patented software. We invite you to help us continue our drive to define a new industry and become part of an innovative, and disruptive software company.

Benefits & Perks: Wow! This is really cool!

SF Only

Medical, full company paid Dental, Vision and Life Insurance, Flexible Spending and Dependent Care Accounts, Commuter Accounts, Employee Stock Purchase Plan (ESPP), 401(k), 3 weeks of PTO, sick leave, stocked micro kitchens in Splunk offices, catered lunches on Mondays, catered breakfast on Fridays, basketball hoops, ping pong, arcade games, BBQ's, soccer, "Fun Fridays".

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Non SF

Medical, full company paid Dental, Vision and Life Insurance, Flexible Spending and Dependent Care Accounts, Commuter Accounts, Employee Stock Purchase Plan (ESPP), 401(k), 3 weeks of PTO and sick leave. Our work environments vary by location however we believe in hosting amenities and fun activities to fuel our energy. You may find fully stocked micro kitchens, catered lunches on Mondays and breakfast on Fridays, basketball hoops, ping pong, arcade games, BBQ's, soccer and "Fun Fridays".

This isn't a job - it's a life changer - are you ready?

Individuals seeking employment at Splunk are considered without regards to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition (except where physical fitness is a valid occupational qualification), genetic information, veteran status, or any other consideration made unlawful by federal, state or local laws. Click here to review the US Department of Labor's EEO is The Law notice. Please click here to review Splunk's Affirmative Action Policy Statement.

Splunk does not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Please click here to review Splunk's Pay Transparency Nondiscrimination Provision.

Splunk is also committed to providing access to all individuals who are seeking information from our website. Any individual using assistive technology (such as a screen reader, Braille reader, etc.) who experiences difficulty accessing information on any part of Splunk's website should send comments to accessiblecareers@splunk.com. Please include the nature of the accessibility problem and your e-mail or contact address. If the accessibility problem involves a particular page, the message should include the URL of that page.

Splunk doesn't accept unsolicited agency resumes and won't pay fees to any third-party agency or firm that doesn't have a signed agreement with Splunk.

To check on your application click here.


A little about us:
Splunk was founded to pursue a disruptive new vision: make machine data accessible, usable and valuable to everyone.

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