Customer Support Analyst
Location:
Posted:
November 16, 2016
Reference:
5825490
Interested in working for a FORTUNE 100 Best Companies to Work? Looking for a great work experience, talent development, and benefits? (This company provides health and wellness perks, educational assistance, financial planning services, legal services, a 401(k) package and a defined benefit pension.) Looking for a culture that promotes growth?
This opportunity could turn into long term open ended contract that can lead to full time employment and career advancement.

TOP 3 SKILLS:

1. Great Interpersonal Skills and Personality Looking for talent that has call center experience, basic IT experience (A+ certification, degree and/or work experience), and strong personality/non-technical (Traits the look for: Great attitude, leadership potential, dependable, active listeners, proactive, understanding/relatable, conversational, enthusiastic, self-motivated, and creative)

2. Current or Latest role in Call Center experience (6-12 months) or customer service experience at a minimum (6-12 months)

3. Dependable (reference needs to speak to this)

Our analysts are expected to provide technical support to diagnose, analyze, research and resolve routine computer incidents for internal and external customers. Responsible for recognizing, researching, isolating, resolving and documenting problems with information systems products and services. Provides first level support to minimize interruptions in computer systems and related equipment by answering and solving, when possible, incoming interactions from internal users. Under direct supervision, performs routine tasks associated with IT Operations. Tasks include monitoring and operating a computer in accordance with detailed instructions, provisioning and providing first tier technical support and assisting second tier support regarding computer operations and networks, installations, setups, error messages, on-line transactions, system status, and downtime procedures, etc. Participates in problem/change management activities to minimize impact of service disruptions on end users.

Assessments: Candidates will need to take 3 assessments (below) that will capture their typing speed and accuracy, listening skills, and technical aptitude.
  • Data Entry - Call Center (Audio)
  • Typing Test (3 min)
  • Columbus Help Desk - Basic


Upcoming Classes/Timeline:

12/05/2016
  • Resumes due by: 11/18
  • Offers made by: 11/21


01/09/2017
  • Resumes due by: 12/20
  • Offers made by: 12/22


February 2017 date has not been announced yet

About TEKsystems:

Join TEKsystems®, a leading IT staffing, IT talent management and IT services firm, and get your career on the fast track. We have more than 100 offices worldwide, and we partner with over 6,000 clients and place over 80,000 consultants per year. At TEKsystems, we seek to understand our consultants' skills, goals and interests, allowing us to present targeted job opportunities on a contract, contract-to-hire or direct placement basis. TEKsystems' leadership in the market stems from our sincere and personal commitment to driving the success of our customers, consultants and each other.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information or any other characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888 472-3411 or email accommodation@teksystems.com for other accommodation options.
A little about us:
TEKsystems provides corporations with IT staffing, talent management expertise and IT services, enabling them to meet their business objective.

Know someone who would be interested in this job? Share it with your network.