Eaton located in Raleigh, NC has an opening for a Customer Support Representative-Scheduling & Dispatch.
The Customer Support Representative-Scheduling & Dispatch, is responsible for the scheduling & dispatch of service, supporting Eaton’s Uninterruptable Power Supply (UPS) customer base. The position entails continuous interface with both internal and external customers. This position supports a 24/7 business and will be required to work a rotational weekend (Saturday & Sunday), holiday schedule and/or overnight hours as needed.
Role provides administrative support services to organizational units. Perform tasks associated with providing clerical and administrative support of 1 or more programs in sales. Complies with guidelines, processes, and procedures established for the programs. Executes duties of basic to moderate complexity in areas of document processing. Analyzing and summarizing data from multiple sources to compile reports. Prepare presentation and professional correspondence. Develops proactive systems to expedite the flow of office work. Operate under general supervision of program supervisor. Performs tasks exercising discretion and moderate independence.
We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.
Region: North America – US/Puerto Rico
Organization: ESSG PQD FSCS Field Service Customer Support
Job Level: Entry Level
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: Yes, 10 % of the Time