Additional Location(s) or Information: Research Triangle Park, Research Triangle Park, NC, Columbia, MD, or Richardson, TX
Job Category: Services
Level of Experience: Experienced - Non Manager
Requisition #: S1024549
Title: Customer Support/Network Consulting Engineer- VTIP (Veteran Technology Incubation Program)
Cisco is a member of the Veterans Jobs Mission - over 200 companies hiring 1,000,000 veterans by 2020! Cisco is recruiting veterans nationwide.
Additional Location(s) or Information:
This position is available to military personnel that will have completed their active duty commitment and be ready for full-time employment by July 31, 2017 from Camp Lejeune/New River, Ft. Bragg or a Veteran located near Raleigh, NC. The incubation period of this program, February-July, 2016, will be remote/self-study. If a full-time offer is awarded, the role could be based in Raleigh, NC, Columbia, MD, or Richardson, TX.
Job Category: Networking/Customer Support
Level of Experience: Entry Level
Why You'll Love Cisco
Everything is converging on the Internet, making networked connections more relevant than ever before in our lives. Our employees' revolutionary ideas impact everything imaginable - from entertainment, retail, healthcare, and education, to public and private sectors, smart cities, smart cars, and everyday devices in our homes. Here, that means you'll take creative ideas from the drawing board to powerful solutions that have real world impact. You'll interface with Cisco leaders, partner with experienced mentors, and develop incredible relationships with colleagues who share your interest in connecting the unconnected. You'll be part of a team that cares about its customers, enjoys having fun, and you'll take part in changing the lives of those in our local communities. Come prepared to be inspired.
Why You're a Great Fit
As an active duty member of the military you possess the following attributes that parallel the qualifications we look for in our employees at Cisco:
Let's change the world together! Work directly with our customers and gain hands on experience and exposure into their networks. Be immersed in a small close knit group of cohorts, to collaborate on a variety of projects that have a real impact. You'll learn from industry experts. We value your ideas and perspective on how to get things done. Work on network infrastructures. Deliver business solutions and technology solutions from data, security, mobility, and cloud.
What You'll Do
As a participant in the Veteran Technology Incubation Program (VTIP), you will be given the opportunity to receive industry training, study for and complete your CCNA certification, gain access to hands-on training, and be mentored by some of the industry's brightest minds who will help challenge and develop your skills.
At the end of the incubation period, you will be assessed for the opportunity for full-time employment as a Customer Support Engineer or Network Consulting Engineer.
As a Customer Support/Network Consulting Engineer, you will be a strategic partner to our customers, saving their business from the impact of network accidents, solving and preventing the re-occurrence of technical issues.
• Military personnel that will be released from their active duty commitment prior to July 31, 2017 from Camp Lejeune, Ft. Bragg, New River, or a Veteran located in the Raleigh, NC area.
• Knowledge of networking technologies
• Strong analytical and problem solving skills with ability to troubleshoot technical problems
• Ability to multi-task, self-start, work in a fast-paced team environment and work independently
• Passionate about networking, information technology or computer science
• Resilience and ability to resolve complex technical problems, multitask, and be dedicated to customer success
• Innate crisis management skills and ability to handle critical customer issues/problems
• Experience interacting with customer or in a client facing role.
• Excellent verbal and written communication skills
We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren't afraid to change the way the world works, lives, plays and learns.
We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.
We Are Cisco!
We currently have a number of roles posted on Cisco Career Connection and more are posting weekly. You can even set up a job agent to notify you when roles matching your interests / requirements are posted. Cisco is also always looking to identify talented people! If you are reading this posting then we may not have an open job right now, however it is highly likely we will in the very near future. If you meet some of the criteria above and are interested in exploring opportunities in this exciting new group within Cisco, please submit your details and CV or resume against this requisition so that we can review. If there is a potential match, a Cisco representative will contact you directly.
Job Type: Experienced
Opportunity Category: Services
A little about us:
We are one, big, techie, employee tribe that changes the world while having fun.