Customer Support Tech - Customer Service Representative

  • Company: Adecco
  • Location: Hopkinton, Massachusetts
  • Posted: November 25, 2016
  • Reference ID: 268334607
Adecco is currently assisting a local client in their search to fill a Customer Service Representative - Customer Support Technician in Hopkinton, MA. This available position is with an organization that is considered to be a Global leader in IT and business transformation. The right candidate will have a strong customer service background and is able to learn quickly in a dynamic environment. As a Customer Service Representative you will be responsible for providing front end non-technical support for the clients internal and external customers. If you would like to pursue a great opportunity then Apply Now if you meet the qualifications listed below! Principle Duties and Responsibilities: • Create, research and update service requests. • Route service requests to appropriate product support teams. • Interface with Global support teams and Field personnel. • Implement escalation procedures as required. • Execute Business Continuity procedures if needed, according to established protocols. Business Continuity to be defined as Disaster Recovery operations due to a variety of reasons, i.e. problems with the network, operating system, telephony, etc. • Performs contract entitlement checking and works with customer to establish PO documentation for services if the customer is not entitled for service. Performs Tiered Services enforcement based upon customer's contract level and routes these customers to appropriate service teams. Skills: • Customer Service skill. • Communication skills. • Interpersonal skills. • Organizational skills. • Ability to work in a team environment. • Able to adapt to change. • Strong computer skills. • Customer-Facing, Business-Level English speaking and writing skills required. Shift: 2nd Shift Tuesday- Saturday from 2pm-10pm Adecco provides one of the most comprehensive benefits packages in the industry to contract workers. Click on Apply Now to be considered for this Customer Service Representative / Customer Support Tech job in Hopkinton, MA or you can visit our website to search for other opportunities that are currently available. If you have any questions, please contact James Regatuso via email at Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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