Customer Support Technician I - (T1)
Hillsboro , Oregon
May 17, 2017
Entry-level position with appropriate licenses/training certifications. Has basic skills in an analytical or scientific method or operational process. Works within clearly defined standard operating procedures and/or scientific methods and adheres to quality guidelines. Work is completed with close supervision. Key Responsibilities
  1. Performs Tier I procedures and preventative maintenance and wet-cleans, seeking assistance when needed.
  2. Assists senior engineers with corrective maintenance as needed.
  3. Disassembles, cleans and rebuilds kits as part of kit management quality.
  4. Learns and applies basic diagnostic techniques and the use of documentation and test equipment with assistance from senior engineers.
  5. Able to diagnose and resolve basic technical problems.
  6. Strives to perform established BKM's. Follows all IP guidelines.
  7. Develops the ability to represent Applied Materials to the customer. Uses good customer service skills at all times while maintaining a professional demeanor. Displays respect for the customer by maintaining an orderly work area.
  8. Complies with all safety procedures and consistently demonstrates safety as a value.

Functional Knowledge
  • Applies basic analytical skills or scientific methods or operational processes to perform straightforward activities

Business Expertise
  • Understands how the assigned duties relate to others in the team and how the team integrates with others

  • Has no supervisory responsibilities

Problem Solving
  • Uses standard operating procedures or scientific methods to guide own work and solve standard problems

  • Impacts own work

Interpersonal Skills
  • Uses communication skills to exchange information

  • Associate's Degree
  • 1 - 2 Years of Experience
Applied Materials is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans and Individuals with Disabilities.

A little about us:
A global leader in materials engineering solutions for the semiconductor, flat panel display and solar photovoltaic (PV) industries.

Know someone who would be interested in this job? Share it with your network.