Data Analyst

  • Company: MetLife
  • Location: Charlotte, North Carolina
  • Posted: January 06, 2017
  • Reference ID: 37261-en_US


PlanSmart Data Analyst


Job Location: United States : North Carolina : Charlotte  



The PlanSmart Data Analyst will be primarily responsible for the processing and auditing of data received for the purposes of satisfying regulatory requirements regarding conversion and portability notifications to employees of MetLife group customers.  In addition, the Data Analyst is responsible for providing reports that result in outreach requests to PlanSmart Specialists, which includes manipulation of data from multiple sources to single format, and acting as a liaison for issues and questions that arise from the delivery of the requests.


This role will offer a great learning opportunity by empowering the Data Analyst to develop relevant skills and build their professional network, and providing visibility into several departments and functions within MetLife.



  • Identify, research, troubleshoot and resolve issues and communicate the end results and process improvements to all internal & external business partners; manipulating data info a standardized format
  • Responsible for creating company file specific mapping to be deployed during set IT releases, and compiling records from multiple sources to single batch file each day and uploading to server
  • Prioritize and process data records which arrive in various formats within the appropriate company guidelines; audit daily department processes to ensure accuracy of content and consistency
  • Serve as SME (Subject Matter Expert) for content related to file processing, auditing, reconciliation, program functions including keeping procedures current
  • Collaborate with others to document process and system improvements that drive better customer service and efficiencies, providing support as needed around the creation and distribution of outreach requests generated as a result of the PlanSmart programs



  • 3+  years of related business experience
  • Intermediate or above proficiency in all Microsoft Office applications, primarily an above average user of Microsoft Excel.
  • Able to work quickly and efficiently while maintaining high standards of data integrity; working across a multitude of systems and databases at the same time 
  • Must possess high level of organizational, prioritization, and time management skills, as well as strong written and verbal communication skills.
  • Able to meet deadlines and work under pressure, producing consistent results while following a repetitive process
  • Bachelor’s degree preferred or equivalent experience


Group Benefits




At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.



MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

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Requisition #: 37261 

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