•This position reports to the Head, US Surgical Customer Experience and is responsible for conceiving, designing, and implementing processes whereby all data entered into the service management system is accurate and entered in a timely manner.
•In addition, this incumbent is tasked with conducting training programs and developing and recommending appropriate changes to service business processes to achieve maximum accuracy and sys-tem utilization.
•Supports the success of the function, and teams within the function, by providing effective technical services and accurate information for overall effectiveness.
•Interacts with internal and external contracts to provide clear, straightforward, effective, and factual communication and information.
•Resolves limited and non-routine problems as required.
•Maintains a broad awareness of the roles of immediate team members and the work function.
Alcon is an Equal Opportunity Employer and participates in E-Verify. As part of the Novartis Group of Companies, Alcon takes pride in maintaining a diverse environment and our policies are not to discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an e-mail to firstname.lastname@example.org and let us know the nature of your request and your contact information
alrpo EEO Statement The Novartis Group of Companies are Equal Opportunity Employers and take pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status. Minimum requirements •High School diploma or equivalent
•3 years directly related experience
A little about us:
As the global leader in eye care, Alcon develops and manufactures innovative medicines and devices to serve the full life cycle of eye care needs.