Database Support Engineer
Posted: November 20, 2016
Reference ID: 16001A5O
Are you ready to work in a technically challenging environment at a great company that is a proven leader in the technology industry? This is your opportunity as we are looking for top talent to join our Oracle RAC support team! Real Application Clusters (Oracle RAC) is the industry standard clustered version of Oracle's world class Database, based on a comprehensive high-availability stack that can be used as the foundation of a database cloud system as well as a shared infrastructure, ensuring high availability, scalability, and agility for any application.
3 years of experience in Database Administration (Oracle RDBMS, MySQL, SQLServer, etc.) or Systems, Storage or Network administration
Experience with ASM, RAC, Oracle RDBMS and/or experience with Linux, Solaris or AIX and OS Virtualization is a plus
Structured Problem Recognition and Resolution
Planning and organizing
May work alternate shifts (Noon to Nine PM).
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.
Job duties are varied and complex utilizing independent judgment. May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.