POSITION PURPOSE-The DC Quality Assurance Supervisor ensures inventory accuracy flow through problem resolution, system and process quality, as well as vendor compliance. This role will build relationships with internal customers, vendors, and functional groups at the SSC to drive quality within the DC and service to over 100 stores
MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES -
40% Identify, analyze and resolve all inventory control, warehouse management system and process issues. Conduct root cause analysis on all related issues, document issues and make recommendations for improvement.
20% Assist in the disposition of freight diverted to the Problem Resolutions Area as a result of inventory, vendor compliance or systems issues.
10% Participate as a liaison between the IT, WMS and Vendor Compliance groups at the SSC and communicate needed information and processes to the DC management and associates. Monitors WMS releases from the SSC and ensures successful roll-out.
10% Audit inbound shipments and directed by the SSC partners and create detailed reports of any deficiencies found in the inbound shipments including defects in ASN and load quality compliance. Partners with AP, vendors and IPR to ensure inventory accuracy and vendor compliance with the DC.
10% Drives accuracy and awareness by training managers and associates on the warehouse management system as well as load quality reporting and ASN compliance.
10% Diagnose, troubleshoot, understand, maintain and diagnose problems associated with hardware issues and
NATURE AND SCOPE -
Reports to the Operations Manager
No associates report to this role on a permanent basis, but requires the technical leadership of a project work team; may select team members and assess capabilities, provide technical training, provide information necessary to meet work, projector program objectives, evaluate program or project performance.
ENVIRONMENTAL JOB REQUIREMENTS -
Typically in a comfortable environment but with regular exposure to factors such as temperature extremes, moving machinery, loud noise, and fumes which cause noticeable discomfort or a moderate risk of accident or illness.
Typically requires overnight travel 5% to 20% of the time.