About TD Bank, America's Most Convenient Bank®
TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit www.tdbank.com. Find TD Bank on Facebook at www.facebook.com/TDBank and on Twitter at www.twitter.com/TDBank_US .
TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit www.td.com . Job Description Reduce losses by negotiating and collecting payment on delinquent retail, consumer, residential or auto accounts. Job Requirements •Demonstrate sufficiency in a range of processes, procedures and systems to perform assigned tasks
•Understand how the assigned duties relate to others in the team and how the team integrates with others
•Handles own workload, coordinate tasks and services with others
•Recognize and solve routine problems that can occur in their own work area without supervisory approval
•Evaluate and select solutions from established options
•Follow standardized procedures and practices and recommend opportunities to improve process in their own work area
•Use communication skills to exchange technical or process information with composure and ensure underlying details are clarified
•Determine reasons for customer delinquencies and use standard methods and procedures to secure payment. Identify reasons why customers can or cannot pay
•Identify type of loan product involved, including residential mortgages, home equities, indirect loans, mobile homes, lines of credit, unsecured loans, recreational vehicles, overdrafts and others and modify approach accordingly
•Develop familiarity with debt management counseling and information to provide to customers as necessary
•Suggest changes or modifications to policies and procedures to supervisor based on day-to-day observations and activities
•Serve as entry point for the identification, routing and documentation of all pertinent collection support processes (i.e. modifications, bankruptcy, skip-tracing, etc.) Qualifications •High School Diploma or GED required
•Ability to develop strong phone skills to effectively work with customers
•Developing negotiation skills to arrive at best overall solutions within established guidelines
•Sales ability to make regular phone calls, present Company in positive way to customers and tactfully but firmly collect payments
•Ability to learn and explain wide variety of consumer loan product details
•Writing ability to clearly document calls
•PC skills sufficiency Hours Tue-Fri 10-7, Sat 8-5 Inclusiveness
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach her/his potential.
If you have a disability that requires an accommodation to complete the application process, please e-mail TD Bank's HR Compliance Department at email@example.com. Please include your full name, contact information and details about your request within the e-mail.
EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.
**Province/State (Primary) Maine City (Primary) Falmouth
A little about us:
TD Bank is creating and sustaining a diverse and inclusive workplace that reflects the people, cultures and languages of the communities we serve.