Deficiency Recovery Coordinator
Plano, Texas
October 13, 2016
Position Type:
Full Time
Customer Service
Plano 5 (31065), United States of America, Plano, Texas

Deficiency Recovery Coordinator


The Deficiency Recovery Sr Coordinator will work in a fast paced call center environment with customers whose vehicle has been repossessed and charged off to negotiate a positive resolution. 
You will make 25 - 30 outbound calls per hour in order to contact customers for possible arrangements.  
This associate will answer inbound calls from repossessed auto loan customers, vendors, and others in a call center environment. 
Our department strives to provide superior quality service.  
You will need to review customer documentation for accuracy, answer questions, and resolve customer issues.


- Make outbound calls to customers.

- Answer inbound calls from repossessed customers.

- Thoroughly review the account to determine if it is eligible for reinstatement.
- Utilize tools to assist the customer with resolving there delinquency.  

- Review documentation for accuracy and completeness.

- Maintain a strong relationship with our customer and provide exceptional service.

- Using de-escalation techniques to uphold the Capital One brand.

- Attending daily huddles and any required meetings.

- Meeting and exceeding monthly performance metrics. 

- Work within implemented strategies currently in place. 

Basic Qualifications:

- High School diploma, GED, equivalent certification, or military experience.

- At least 2 years experience in a call center collections environment or at least 1 year experience in a Loss Mitigation. 

Preferred Qualifications:

- 2 years of late stage or recovery collections experience

- 2 years of loss mitigation auto finance experience.

- Proficient in Microsoft Office.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

A little about us:
Headquartered in McLean, Virginia, Capital One® offers a broad array of financial products and services to consumers.

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